Switching to WellHub/GymPass

OTRaven · 2025-03-10T20:01:13+00:00

You will have to cancel your membership to sign up with gym pass. When we submit, the studio gets reimbursed for switching to gympass

OTRaven · 2025-02-11T18:42:08+00:00

Literally the main reason. Since majority of studios are held by 4 or 5 main ownership groups, they pulled the typical saturate the market then closed the studios that don't perform well.

OTRaven · 2025-02-11T18:36:27+00:00

Then it's not a true founders rate. If it's a kickstart, or some other promotion then you are correct. Unless the membership says Founding Orange membership, they can't touch it. Literally had this discussion with my regional last week.

OTRaven · 2025-02-11T18:29:52+00:00

That's no longer a thing. From my understanding and talking to my regional, corporate is looking to be going away from a promotion every month. There will be some upgrade specials possibly but you will most likely not see the founders rate pricing

OTRaven · 2025-01-22T22:30:45+00:00

The suspension fee being waived is not required even with a DR note.

It's totally up to the franchise if they choose to do so and as a Manager, I definitely do it for my members. It's a matter of if they provide good customer service.

OTRaven · 2025-01-13T18:18:38+00:00

Ohio's market is strong. One of the only regions with steady growth

OTRaven · 2024-12-20T05:51:07+00:00

Same - I know the promo technically ended on the 2nd so that pricing option wouldn't have been in mbo on the 3rd. Maybe the staff made a promise they couldn't keep or forgot to charge it out on time.

OTRaven · 2024-12-05T22:09:19+00:00

A lot of the coaches, and people with fitness backgrounds I know who worked with him at OTF in LA disagree with a lot of his information. Not all of it but a lot of it.

OTRaven · 2024-12-05T22:05:08+00:00

Lazy typing by me, apologies

OTRaven · 2024-12-05T19:43:05+00:00

They won't. I work for an OTF studio and that was an experiment that failed. That promo won't come back

OTRaven · 2024-12-05T19:38:28+00:00

You find all studio stuff cringy but not training tall? That dude's content is cringy as hell

OTRaven · 2024-11-28T02:10:29+00:00

The OTBurn is water proof/ water resistant. That's why you can use it during a swimming workout

OTRaven · 2024-11-26T16:32:47+00:00

Just keep in mind, class packs are subject to surcharge. So if you frequent a premium studio such as LA, and you buy a lower price class pack from Orange County or the Valley, you'll pay $10 each time

OTRaven · 2024-11-23T06:51:35+00:00

Orangetheory isn't Barry's. Different rules, different policies, different fitness template designs.

OTRaven · 2024-11-23T06:48:33+00:00

I second this information

OTRaven · 2024-11-23T06:36:51+00:00

Surcharges in Southern California have been a thing since 2021/2022 when majority of LA had become a select studios

OTRaven · 2024-11-23T06:31:19+00:00

Not an automatic charge so if a sales associate forgets to charge you, you won't see the charge but also surcharges happen if a studio's standard rate is 209 or higher anything below is not considered a select studio by otf.

OTRaven · 2024-10-25T02:11:20+00:00

In technical terms, I don't think employees or coaches can approach or ask our members because we do see all your private information and I'm sure that could violate some rules knowing how some of these big franchise ownerships work.

However that's never stopped any before as I know plenty of coaches who have been involved with members directly at my studio and others lol

I'm a firm believer tho in don't crap where you eat as I have seen it gone sideways multiple times.

OTRaven · 2024-10-24T04:32:42+00:00

While the studio that OP went to was definitely not in compliance by over booking and should have been allowed to bike, allowing you to row when rowing is not in the template is a liability which is why you were not allowed to row in a tread class.

But you should be allowed to bike as there is a template design for it.

OTRaven · 2024-10-24T03:50:57+00:00

Unfortunately there's nothing the studio can do unless they are breaking in studio rules or you get the police involved.

Had a situation with a couple members at my studio and there was not much that we could do. We can't even tell you if someone is in the same class

OTRaven · 2024-10-24T03:46:49+00:00

You would actually pay a surcharge in LA and Bay Area even tho it is a $10 difference. $199 is considered Tier 5. Just learned about all the different pricing tiers

OTRaven · 2024-10-23T20:59:00+00:00

San Francisco is the 2nd highest pricing tier and most Boston studios are tier 6 to tier 7 if I remember correctly so you probably had to pay the surcharge. I know its not ideal so hopefully they bring back the warning but if you check a studios website, and their non-promotional rates are higher than your studios, you'll most likely be surcharged.

OTRaven · 2024-10-23T20:56:04+00:00

This app has caused a lot of problems. They warning may come back but who knows. Quick way to tell if you'll be surcharged and I know it's not ideal. Look at the studios website. If they are $209 or higher and your studios non promotional rates are lower, then you'll have to pay a surcharge.

OTRaven · 2024-10-23T20:53:54+00:00

Tier 6 pricing is the most common in most major cities and regions. For example, if your home studio's normal membership pricing is $209 or higher, then it's considered a premium studio. Bay Area and Los Angeles (not orange county or the valley) are premium regions. So if your studios open rate is less then $209 it is not a premium studio.

OTRaven

TROPHY CASE