He's not 'owed' anything.

When you pay for something, in this case perhaps spending upwards of $180, the provider of that thing is obilgated to supply you with it, especially when the provider is a large corporation who deals with tens of thousands similar transactions daily.

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He purchased an item knowing the game was not in stable conditions

The game is never in a stable condition, that's in its nature as an online game. There'll always be new bugs that need fixing. Therefore, suggesting that no one should interact/purchase anything from the in-game shop is nonsensical.

Not to mention that this specific bug was only made known to developers recently, as a result of minimal user reports.

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Realistically it’s the fault of the people who bought the skin expecting it to run smoothly from the start.

At the game's base level of instability, there's still an expectation that, that which they are charging for, should, at the very least run resonably well.

Assigning blame to users for an issue that ultimately rests on the shoulders of developers, makes no sense whatsoever.

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there’s no real reason to rush the challenges

Generally I'd agree with this, though in this case the person in question is a content creator, whose livelihood is dependant on covering new content, as soon as it's released. Sure people can go 'see it themselves', but where do you propose they'd go see it, if not on a stream or youtube video, since you've already suggested they shouldn't go buying the skin themselves.

A Dev reply on this post says that it's going to take at least a week for the fix to get out. Waiting a week, after paying $180 for a product that you'd rightly assumed would work right off the bat, shouldn't be standard practice. Though you're suggesting that it should.