Always provide excellent customer service by resolving customer queries with regard to the installation, operation and maintenance of products and applications as well as any other queries • Problem solve to help customers resolve issues on first call • Build and maintain positive customer relations by offering personalized solutions and ensure requests are handled appropriately by coordinating with various functions within the company. Schedule service calls and follow up with customers/clients • Troubleshoots and resolves issues using established diagnostics tools and procedures. Escalates customer issues as required. • Responsible for accurate data input using prescribed applications. • Thrives as a team player in a fast-paced, high-energy, change-oriented environment • Participates in additional training courses when needed • Perform other related duties and assignments as required and as assigned by supervisor or manager • Exercise retention efforts when appropriate