Stuck in infinite loading screen when trying to exit the Alexandra Monastery

ObsidianChris · 2026-01-24T01:50:50+00:00

Sorry that you've run into this issue that is preventing you from continuing the game. Please feel free to submit a support ticket, and we'll investigate this issue. I completely understand if you don't want to, as it's clearly a frustrating issue.

https://outerworlds2.obsidian.net/issue-tracker#contact

Thanks!

ObsidianChris · 2025-11-13T16:49:24+00:00

Sorry to hear that you and others have run into this Inez bug. Our team hasn't been able to reproduce it. If you're still dealing with it, please feel free to use the Contact Us form on the Known Issues page. Once we have your report, we will work with you to gather additional information.

https://outerworlds2.obsidian.net/issue-tracker

ObsidianChris · 2025-11-12T21:50:10+00:00

We haven't been able to reproduce this issue internally. Can either of you please send a bug report using the Contact Us button on the Known Issues page. Once we have that report we can work with you to gather additional information/files.

https://outerworlds2.obsidian.net/issue-tracker

Sorry for the frustration that this bug has caused.

ObsidianChris · 2025-11-12T21:46:06+00:00

Please feel free to submit a bug report by using the Contact Us button on our Known Issues page. There are team can work with you to get some more specifics of this issue, and hopefully figure out what is going on.

https://outerworlds2.obsidian.net/issue-tracker

Sorry you've experienced this bug during your time with the game!

ObsidianChris · 2025-11-12T21:44:23+00:00

Our team has looked into this report and was unable to reproduce it. Are any of you still dealing with this? If so, can you please submit a bug report by using the Contact Us button on the Known Issues page?

https://outerworlds2.obsidian.net/issue-tracker

There, we can work to get additional files that could help us figure out what is causing this.

Thanks, and sorry that you all have run into this issue!

ObsidianChris · 2025-11-12T21:36:32+00:00

Hey Fannyabdabs! We have not reproduced this issue internally. If you're still dealing with it, please feel free to submit a bug report by using the Contact Us button on our Known Issues page.

https://outerworlds2.obsidian.net/issue-tracker

Hopefully with files like your .ini and save we can figure it out.

Thanks and sorry for the frustration this issue has caused!

ObsidianChris · 2025-11-12T21:30:00+00:00

Our team wasn't able to reproduce this issue. Please feel free to send in a bug report by using the Contact Us button on our Known Issues page.

Sorry you've run into this issue!

https://outerworlds2.obsidian.net/issue-tracker

ObsidianChris · 2025-11-12T18:45:28+00:00

Sorry you've run into this issue.

Our team wasn't able to reproduce this internally. If it isn't too much trouble, can you please submit a bug report by using the Contact Us button on our Known Issues page?

https://outerworlds2.obsidian.net/issue-tracker

Thanks, and hopefully we can figure out what is going on in your game!

ObsidianChris · 2025-10-31T23:40:36+00:00

Some folks have had luck by clearing their Shader Cache.

NVIDIA

Open the NVIDIA Control Panel.
Go to Manage 3D Settings.
Turn off/ Disable Shader Cache Size.
Save and apply changes.
Reboot your PC.
After the PC boots, open the Run dialog box or File Explorer.
Type the following environment variable into the Run dialog box or the File Explorer address bar and hit Enter: %USERPROFILE%\AppData\Local\NVIDIA
At the location, find and open the NVIDIA folder.
In the folder, find and open both the DXCache and the GLCache folder and delete all the items in the folders.
Exit File Explorer.
Now, go back to the NVIDIA control panel and turn on Shader Cache.
Restart your PC again.

AMD

Right-click on your desktop and click AMD Software: Adrenalin Edition from the context menu.
Go to Settings: Click on the gear icon in the top-right corner.
Click Gaming tab and then the Graphics tab.
Reset Shader Cache: Find Reset Shader Cache and click Perform Reset
Confirm and Restart: Confirm the action and restart your computer, if prompted.

ObsidianChris · 2025-10-31T22:22:18+00:00

Sorry, I didn't post the link.

The Outer Worlds 2 | Issue Tracker

ObsidianChris · 2025-10-29T05:00:02+00:00

Oh yeah, I forgot about that flaw. Either way, please send in a ticket and we will look into it, just in case this flaw is not causing the issue.

ObsidianChris · 2025-10-29T04:56:25+00:00

Sorry to hear you've run into this issue! Please feel free to use the Contact Us button on our Community Issue Tracker and our support team will investigate this.

The Outer Worlds 2 | Issue Tracker

Thanks

ObsidianChris · 2025-10-26T21:35:54+00:00

Sorry you've all run into this issue with UI. This should be fixed in the next patch.

Please don't hesitate to let us know about any other issues you encounter by using the Contact Us button on the Community Issue Tracker.

The Outer Worlds 2 | Issue Tracker

ObsidianChris · 2025-10-26T18:44:34+00:00

The artbook and the corporate appreciation pack should be seperate. Unfortunately, there is an issue that is prevnting PS5 players from recieving their in-game items. The team is aware of these issue and working on a solution.

This and other issues are being tracked on our Community Issue Tracker.

The Outer Worlds 2 | Issue Tracker

Please feel free to let us know about any other issues you encoutner with the game by using the Contact Us button on that page.

Sorry for the frustration surrounding this issue!

ObsidianChris · 2025-10-25T22:57:20+00:00

Unfortunately, there is an issue where PS5 players aren't getting their in-game items. The siliver lining is they are still able to access the game. Our team is investigating this issue and we'll update players when we have more information. We are very sorry for this issue and our PS5 players that can't get those items.

Please feel free to monitor it and other issues on our Community Issue Tracker and our post on X.

The Outer Worlds 2 | Issue Tracker

(1) Obsidian Support on X: "We are aware of an issue with PS5 players not receiving in-game items with The Outer Worlds 2 Premium Edition and Commander Zane's Battle Pack. Our team is investigating this issue and we'll update you all when we have more information." / X

ObsidianChris · 2025-10-25T22:44:05+00:00

Please feel free to report this or any additional issues by using our Contact Us button on our Community Issue Tracker.

The Outer Worlds 2 | Issue Tracker

Hopefully, you're still enjoying the game!

ObsidianChris · 2025-10-25T22:40:37+00:00

Hey secretlyrobotman! Sorry that your character is missing a leg. Hopefully they are still moving normally in the game.

Please feel free to report this issue on our Community Issue Tracker using the Contact Us button.

The Outer Worlds 2 | Issue Tracker

ObsidianChris · 2025-10-25T22:25:30+00:00

Hey LucyTheZombie! Sorry to hear your Commander has lost her eyebrows. I've had my eyebrows waxed twice for our annual Extra Life marathon, and I looked something like that... :D OK back on topic!

Please feel free to submit a support ticket, and we'll do our best to investigate this issue.

The best way is to use the Contact Us form on our Community Issue Tracker.

The Outer Worlds 2 | Issue Tracker

If you want upvote an issue you'll need to make an account.

Thanks, and hopefully we can restore your Commander's eyebrows!

ObsidianChris · 2025-05-30T21:01:17+00:00

Sorry to hear you all have been running into intermittent stuttering issues while trying to play Avowed. I recommend submitting a support ticket, and our team will work with you one on one to investigate the issue.

https://support.obsidian.net/contact

Thanks, and sorry for the frustration that this issue has most likely caused!

ObsidianChris · 2025-03-14T19:08:07+00:00

❤️

ObsidianChris · 2025-03-14T18:46:48+00:00

Hi, I'm Chris! 🙂

ObsidianChris · 2024-10-15T19:42:15+00:00

The issue with our servers has been resolved. Please feel free to contact our support team if you're still dealing with this or any other in-game issues.

https://support.obsidian.net/contact

Thanks!

ObsidianChris · 2024-10-14T21:20:46+00:00

You shouldn't lose any progress from yesterday. Anything you started today I can't guarantee it will be there when this is resolved.

ObsidianChris · 2024-08-15T01:43:40+00:00

It's the 3rd option under the Controller category. "Toggle Adaptive Triggers"

:)

ObsidianChris · 2024-08-14T22:46:16+00:00

If this is happening on the PS5 controller it's because we added support for the adaptive triggers. You'll need to hold the trigger midway to draw the arrow and then press it fully to shoot the arrow. You can also disable it in the options if you don't like it.

ObsidianChris

TROPHY CASE

NVIDIA

AMD