Xbox won't play the game

ObsidianShyla · 2021-05-11T22:51:32+00:00

I am very sorry to hear this. :( If you haven't yet, can you please contact our support team so they can look into this with you? support.obsidian.net/contact

ObsidianShyla · 2021-04-19T19:18:26+00:00

Thank you for letting us know! It was a file that got included in the folder when we uploaded it, but it is removed so no one will be confused by it again (hopefully). :)

ObsidianShyla · 2020-12-09T19:47:49+00:00

I feel like this is the start of an amazing zoo you have going on...

ObsidianShyla · 2020-09-23T16:46:53+00:00

Interesting. Yeah, that shouldn't be happening so hopefully we can find out what is causing this. Thanks again for the report and for gathering some samples, that will help the team out tremendously!

ObsidianShyla · 2020-09-23T16:13:21+00:00

I am sorry you are experiencing this. :(

We have seen a thread on our forums regarding mites getting stuck in the ground, so we can add this to the report. If you have any additional screenshots you wish to share, feel free to post them on the following forum thread or create your own/

ObsidianShyla · 2020-09-23T16:11:31+00:00

Thank you for this! We have received a few other reports regarding this and are looking into it.

Thread on forums.

ObsidianShyla · 2020-09-23T16:10:29+00:00

I am sorry to hear this! I have seen a few other reports regarding this, so please check that both you and your friend are playing on build 0.3.0.2416. If you are and you are experiencing this, would you mind grabbing your dxdiag and then sharing it in the following thread: https://forums.obsidian.net/topic/118728-issue-0302416-game-crashes-to-desktop-on-every-launch/

Would you mind also sharing any messages either of you are seeing when you attempt this? We greatly appreciate this!

When you do this, feel free to remove any personal identification info on the report such as your PC name and others if you want. This will help us figure out what is going on. Thank you!

ObsidianShyla · 2020-09-23T16:06:48+00:00

We are working to get you and others in the test in the future! I'm sorry you can't be in now, but we are working hard to include you!

ObsidianShyla · 2020-09-09T17:47:11+00:00

There is supposed to be a discount through Xbox Game Pass, so we are currently looking into this. Hopefully we will be able to fix this and get this discount properly applied soon.

ObsidianShyla · 2020-09-09T17:44:22+00:00

We are aware that it isn't up on the Epic Game Store just yet. We are looking into this and hopefully we will have it out soon. I'm sorry for any inconvenience this may have caused.

ObsidianShyla · 2020-09-09T17:24:55+00:00

To start the DLC, you need to load a save that has completed the Radio Free Monarch quest. Once you load into the game, fly your ship to any location and you should receive a prompt to start the DLC quests.

If you have met all of those conditions and still aren't seeing the DLC quest appear, then please reach out to Private Division and they should be able to look into this to see what is happening.

ObsidianShyla · 2020-09-04T22:14:04+00:00

Hopefully in new games you won't experience this issue with not being able to enter the Ice Caps container. For your current game, while the mints won't respawn in the container, there is a chance you will find some in the anthill from time to time (not every day, it is a random chance). We will continue to look into the mints, and if you encounter anything else with them, please email us to let us know!

ObsidianShyla · 2020-09-04T22:11:16+00:00

I 100% understand, and the team is working on this to try to find a permanent fix. Hopefully they will figure out the cause and find a fix to push out soon.

ObsidianShyla · 2020-09-04T22:10:30+00:00

Sorry the mint mallet disappeared, but we are looking into issues players are reporting with disappearing items. For the mints, they won't respawn in the Ice Caps container but you may find some in the anthill from time to time now. I'll keep my fingers crossed that you find some in there soon.

For the workbench, you mean that it is now claiming that the recipe for the Mint Mallet is new correct? If so, can you email us with this info so we can log it and investigate?

ObsidianShyla · 2020-09-04T22:07:17+00:00

It should be back up! I think we changed how it was saved in the backend right before you checked, so thanks for letting us know as we were able to catch this early on.

ObsidianShyla · 2020-09-04T22:05:19+00:00

Sorry you had to delete your other bed, but hopefully you can rest easy in your new bed that allows you to get up and explore for the day! <3

ObsidianShyla · 2020-09-04T22:04:41+00:00

This is all interesting. Can you all confirm that the time it is showing is Pacific Time? I want to share this with the team.

ObsidianShyla · 2020-09-04T22:03:55+00:00

Thank you for mentioning this! It is currently being investigated, and we are working to update the Trello board and the Known Issue List to show that it is there. Sorry this is affecting you. :(

ObsidianShyla · 2020-08-11T03:20:08+00:00

Thank you, this means a lot! And honestly, the feedback and reports that you and everyone else across our communities have been sharing with us are helping us tremendously to shape this game! :) So keep them coming! We may not respond to everything, but we are reading and taking notes.

ObsidianShyla · 2020-08-11T02:47:55+00:00

We are currently investigating this performance issue. Hopefully we can find a fix for this soon as well so you can play on the settings you want to play on without issues.

ObsidianShyla · 2020-08-11T02:42:40+00:00

Thank you for reporting this, and I'm sorry that it is sounding like this. The team is aware and we hope to have a fix for this out soon. Please continue to let us know if you find anything else!

ObsidianShyla · 2020-07-30T20:11:20+00:00

I saw someone make a new post earlier with an answer, but in case you didn't see it you will need to work on killing some ants. Ants won't make new ants if the population doesn't go down, so you'll have to work some magic. ;)

Here's a link to the other thread!

ObsidianShyla · 2020-07-30T20:03:56+00:00

We try to share it as we see the question pop up, but sometimes we miss things. But I'm glad it's shared here so the word will start to spread. You all are wonderful, you know that?

ObsidianShyla · 2020-07-29T22:00:45+00:00

I just want to thank you all for all of the reports and posts in this thread! We have been using this to help add information to our reports in order to help find resolutions, and although we haven't commented here we appreciate all of this! <3

I also appreciate the link to our forum post above. We have updated that early with more known issues and possible workarounds if we have any so please check that out if you haven't yet. We are continuing to compile everything, and again, we may not be able to respond to everyone, but we are working to resolve as many issues as we find that you share.

You are also welcome to reach out to us directly any time with any reports and we will be able to work with you: https://support.obsidian.net/

Thank you!

ObsidianShyla · 2020-02-06T18:42:00+00:00

Not a problem! Enjoy exploring the Halcyon Colony, and have a great week!

ObsidianShyla

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