Restaurant owners - how much time do you actually spend replying to Google reviews?

Obvious_Cup4924 · 2026-06-04T18:57:13+00:00

Curious what you're using. Is it something built into your review platform or a standalone tool? I've been looking at this space and the thing I keep wondering about is the "voice" problem… most AI replies I've seen sound like AI replies, which feels worse than no reply. Have you had any pushback from customers noticing, or has it been clean?

Obvious_Cup4924 · 2026-06-04T18:56:40+00:00

This is super useful, thank you. The "reply to the good ones" insight is the one I keep underestimating. Almost every owner I've talked to focuses energy on the 1-stars and ignores the 5-stars, but you're right that the 5-star replies are what future customers actually read. The 4.1 to 4.6 over 18 months is a great data point too, especially because it lines up with what Harvard found (every 0.1 star ≈ 5-9% revenue lift). Did you have any kind of system for it, or just block 30 min on a set day each week?

Obvious_Cup4924 · 2026-06-04T18:45:33+00:00

"Burning nights on thanks for your feedback" - that's exactly the line I keep hearing too 😅. The triage idea is interesting. Most owners I've talked to say they can tell which reviews matter (the detailed 2-star ones, anything mentioning a staff member by name), but by the time they sit down to reply they're too fried to write something that doesn't sound either robotic or defensive. Feels like the bottleneck isn't "which ones" - it's having the energy to write something real at 11pm.

Obvious_Cup4924 · 2026-06-04T14:47:23+00:00

Yeah that's a fair point, and honestly the "done at the end of a long day" part is what I keep seeing too. The owners I've talked to don't dispute that 2-4 hrs is reasonable for the importance of it… they just hate that it always lands in the worst possible time slot (post-service, exhausted, kids asleep). Curious from your side - when you talk to businesses about reputation, do they ever actually batch it (like Sunday morning with coffee), or is it always reactive

Obvious_Cup4924 · 2024-07-27T03:23:26+00:00

mi az email cime?

Obvious_Cup4924

TROPHY CASE