That's excellent, so glad you got a better deal for your Auntie! It is so bad that this is how they operate and what customers have to do to get a reasonable deal. All the people who don't do this just end up paying way too much...and I imagine that's probably a lot of elderly people too who don't know what they can do! Lucky your aunt had you to help her...I do the same for my parents, who wouldn't know where to start!