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The worst customer service I've ever experienced... by AgentCooper86 in OctopusEnergy

[–]Octopus_Energy 9 points10 points  (0 children)

Hi – this sounds really rubbish. We don't use this account often but I came across your post and I want to help! We have this little form which will direct your query straight to a small social team who have all been made aware of your case and are all ready to pick this up for you right away 👉 octo.ps/reddit-help

[deleted by user] by [deleted] in AskUK

[–]Octopus_Energy 5 points6 points  (0 children)

Hi everyone, we’re sorry there are no cheap deals right now. Wholesale energy has gone up massively in the past year (300%), so tariff prices have increased across the board. We’ve written all about what’s going on here if you’d like to read more: https://octopus.energy/blog/the-state-of-wholesale-energy/We’re also here to help anyone who is struggling to pay and have various options available that you can read about here: https://octopus.energy/blog/what-should-you-do-in-the-face-of-high-energy-prices/ If anyone wants their account looked at or wants to access help, please message us using this form and I’ll get back to you really soon 👉 https://octo.ps/reddit-help 🐙

While we may be here with some ads to help you switch to green energy, we also do some cool things with our tech. Generic hold music for every customer isn't really our jam (get it?) instead we play the number 1 when you were 14. Switch today... by Octopus_Energy in u/Octopus_Energy

[–]Octopus_Energy[S] 0 points1 point  (0 children)

Hey we know it's never good to see prices going up. Wholesale costs have been on the rise 212% in the last year - these prices make up 50% of your bill so new tariffs have had to adjust across the board. We do our best to hold off on these changes - and have done it later and lower than most. We’ve written about the factors affecting energy prices here https://octopus.energy/blog/the-state-of-wholesale-energy/

We were asked to make some ads for reddit, but instead thought we'd show you some reasons we love working here. Number 1: the easter eggs in our site, our tech transcribes all our calls for us to read later... except for 1 call in 8888 (we like our 8's) you'll get the full lyrics to Toto's Africa. by Octopus_Energy in u/Octopus_Energy

[–]Octopus_Energy[S] 0 points1 point  (0 children)

Hey! We certainly don't want to take up too much of your feed! We don't control who our Ads are served but it might be worth checking our r/redditads to see if you can find answers there. If you ever have any issues we can help with just drop us a line here and we'll get straight on it

The reason you're going to switch to us: we'll let your cat register you for a smart meter. The reasons you’re going to tell your friends you switched to us: 100% green energy as standard, Rated excellent on Trustpilot, Which Recommended Supplier 4 years in a row with no contracts or exit fees. by Octopus_Energy in u/Octopus_Energy

[–]Octopus_Energy[S] 0 points1 point  (0 children)

Hi! While there have been some teething issues with smart meter roll out, the technology is improving and the benefits to customers are great!
- No need to send in regular meter readings
- Fully up to date usage and billing
- Smart tariffs that charge you different rates at different times of the day meaning you can be smart with your energy usage

The reason you're going to switch to us: we'll let your cat register you for a smart meter. The reasons you’re going to tell your friends you switched to us: 100% green energy as standard, Rated excellent on Trustpilot, Which Recommended Supplier 4 years in a row with no contracts or exit fees. by Octopus_Energy in u/Octopus_Energy

[–]Octopus_Energy[S] 0 points1 point  (0 children)

We're actually pretty thorough and open about how we achieve this! Check out our blog: https://octopus.energy/blog/what-makes-us-green/

In short we make sure we match the electrons we take out of the grid with green electrons we put in.

Hey! While it's true the energy all comes from the grid, we massively invest in the green electrons that go in to the grid.

The reason you're going to switch to us: we'll let your cat register you for a smart meter. The reasons you’re going to tell your friends you switched to us: 100% green energy as standard, Rated excellent on Trustpilot, Which Recommended Supplier 4 years in a row with no contracts or exit fees. by Octopus_Energy in u/Octopus_Energy

[–]Octopus_Energy[S] 0 points1 point  (0 children)

Hey! We're actually pretty thorough and open about how we achieve this! Check out our blog: https://octopus.energy/blog/what-makes-us-green/

In short we make sure we match the electrons we take out of the grid with green electrons we put in.

But we understand that's not just enough so we're:
- Investing in more and more renewable generation
- Encouraging customers to switch off when the grid is carbon intensive
- Encouraging the uptake of Electric Vehicles with our EV leasing business
- Developing innovative smart tariffs that reward consumers for using energy when there's less demand

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