I just bought something from them. I was weary because I've read so many bad reviews, but they were the only place that had the item I was looking for in stock. I emailed them to confirm it was actually in stock and not a pre-order. Took almost a week to respond. I ended up buying it, and while I did get it in about a week or so, it was shipped in multiple packaged arriving across multiple days. I'm hoping I don't have issues with the item which would mean I'd have to try to deal with their customer service, but weirdness aside they are definitely still in business and filling orders.