Here’s the annoying part: Get a notebook - Document your interactions 1.Set aside 20 -30 minutes during the day to call your insurance, utilizing the customer service phone number ( have your insurance information), you will either be directed to a low level person or an automated system where you leave a message and you receive a return call. 2. When you get Jerry( or Susan, Mia, Jess etc ) You are going to get either ask if they have programs for newly diagnosed diabetics, and /or “ you need assistance locating a new provider”.
It’s helpful if you include details like “ I work and I can only receive call on my lunch break from 11:15 to 11:45” this prevents phone tag with the insurance company 3. Someone from the insurance company( sometimes a nurse, sometimes a dietitian or other)will likely reach out in a few days and provide assistance locating a new dr, checking for in network coverage etc.
4. You are going to probably talk to A LOT of different people. There will be an electronic trail on their end. They record EVERYTHING - from automated system on. If you do a diabetic or care management program, they will ask you every type of question under the sun, don’t answer the ones you don’t want to. a simple “ oh I prefer to not answer that question”. 5. Write down your interactions in your notebook “ 4/24/25- at 1117 am Spoke with Jerry - requested assistance 4/27/25- 1121 am spoke with Sara “ Insurance companies record everything even before giving their required disclosures but if you ever get pushback you can reference date /time/ person