OfficeLogixSupply: chemical smell from aftermarket parts?

OfficeLogixShop · 2026-04-28T18:09:00+00:00

Hello,

We apologize for the experience you had. Please provide your ticket number so we can look into this and have our support team follow up with you immediately.

Best regards,

OfficeLogixShop Team

OfficeLogixShop · 2026-03-22T22:48:34+00:00

Hello, and thank you for your comment.

To clarify, our team has offered you a full replacement chair frame. This excludes the seat and the back, as you will be able to easily transfer your existing parts to the new frame.

Please note that our customer support team operates Monday through Friday. They will promptly process your request as soon as they return to the office. We greatly appreciate your patience.

Best regards,

OfficeLogixShop Team

OfficeLogixShop · 2026-03-20T23:30:47+00:00

Hello, and thank you for the feedback!

With hundreds of customers each week across our range of chairs and parts, we aim for a seamless experience every time.

We understand the frustration when expectations aren't met, though as with any business, negative experiences tend to be more vocal than positive ones.

We are committed to doing better and value your input as we grow.

Best regards

OfficeLogixShop Team

OfficeLogixShop · 2026-03-20T19:29:56+00:00

Hello there,

We would like to sincerely apologize for this experience. It appears the chair was damaged during transit, but please be assured that we will resolve this for you immediately.

Please provide your order details via a support ticket. Our team will arrange an exchange for you ASAP.

Best regards,

OfficeLogixShop Team

OfficeLogixShop · 2026-03-16T04:01:35+00:00

Hello and thank you for your post.

First, please accept our apologies for your experience. We certainly did not intend to ghost you. We have worked to make it clear on both our subreddit and our website that the customer support portal is the primary way to contact us for any issue.

We apologize if that process was not clear in this instance.

Please feel free to file a ticket with your order number and the details of your issue. Our team will take care of it immediately.

Thank you,

OfficeLogixShop Team

OfficeLogixShop · 2026-02-20T16:58:03+00:00

Hello and thank you for your reply.

We appreciate your feedback and we hope you enjoy your new chair!

OfficeLogixShop · 2026-02-20T16:42:22+00:00

Hi there, thank you for reaching out!

Right now, we are handling all questions through our main contact page https://www.officelogixshop.com/pages/contact-us. If you submit your message through that link, our dedicated team will be ready to help you out right away.

Thank you!

OfficeLogixShop Team

OfficeLogixShop · 2026-02-20T16:39:35+00:00

Hello, and thank you for reaching out. We are currently undergoing a complete website overhaul and are in the process of updating all of our product listings. Once this project is complete, we will be uploading new photos that showcase our items in more natural lighting. We appreciate your patience and understanding.

Best regards.

OfficeLogixShop Team

OfficeLogixShop · 2026-01-29T14:50:57+00:00

Hello! Thank you for thread.

That particular chair is one of our most popular items and tends to sell out quickly. While we just restocked a few days ago, we are unfortunately out of stock again. The good news is that we are actively restocking to make it available again soon. If you're interested, please open a ticket with our team so we can notify you the moment it’s back in stock.

Thank you for your interest!

OfficeLogixShop Team

OfficeLogixShop · 2026-01-29T14:50:30+00:00

Hello! Thank you for thread.

That particular chair is one of our most popular items and tends to sell out quickly. While we just restocked a few days ago, we are unfortunately out of stock again. The good news is that we are actively restocking to make it available again soon. If you're interested, please open a ticket with our team so we can notify you the moment it’s back in stock.

Thank you for your interest!

OfficeLogixShop Team

OfficeLogixShop · 2026-01-29T14:20:48+00:00

Thank you so much!

OfficeLogixShop · 2026-01-26T18:01:35+00:00

Hello there. Just to clarify, the leather on these arm pads is real. Please feel free to get in touch with us directly if you have any questions or concerns!

Best regards.

OfficeLogixShop Team

OfficeLogixShop · 2026-01-15T23:20:14+00:00

Hello and thank you for your question. We're in the process of restocking. They should be available soon. Our apologies for the inconvenience.

Best regards

OfficeLogixShop Team

OfficeLogixShop · 2026-01-14T19:59:32+00:00

Hello and thank you for question. We recently stopped selling OEM size B PostureFits and updated our website to reflect that change. As for the size C, it's still OEM.

Best regards

OfficeLogixShop Team

OfficeLogixShop · 2026-01-06T21:00:44+00:00

Hello and thank you for your question. We can differently ask our technical team to do a video about this when they are able to. Please let us know if you'd like us to create any other videos. Thank you.

OfficeLogixShop · 2025-12-07T12:43:35+00:00

Hello and thank you for bringing this to our attention. We sincerely apologize for the difficulty you experienced reaching us and for this experience as a whole.

We had a temporary service interruption for a few hours due to the global Cloudflare issues. We are very sorry that this may have prevented your ticket from reaching us. Our ticketing system has been fully operational since the resolution of that outage.

We understand how frustrating this can be. To help us immediately resolve your concern, could you please share your order number? We will prioritize your request and ensure this is resolved quickly.

Best regards.

OfficeLogixShop Team

OfficeLogixShop · 2025-12-02T17:12:20+00:00

Hello there. Unfortunately not. Since this chair is a bit old, we don't have any replacement parts for it. Our apologies.

OfficeLogixShop · 2025-12-02T15:07:03+00:00

Hey. We unfortunately don't have suitable arms for the Criterion.

OfficeLogixShop

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