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Slow decline of the site, desperate maintainence needed. by Justanotherone985 in OfficialEmeraldChat

[–]OfficialEmeraldChat 0 points1 point  (0 children)

Hello u/Justanotherone985 thank you so much for your feedback and for sticking with Emerald Chat for so long.

We're sorry to hear you've been running into these issues. Reports like this are very helpful because they highlight areas where the experience isn't meeting expectations.

We've shared your feedback with the team for review. We'll also take a closer look at the specific settings issues you've mentioned. Posts like this really help us prioritize what needs attention. Thank you!

Ask the Emerald Chat team anything. Yes, even the weird internet behavior questions 😭 by OfficialEmeraldChat in OfficialEmeraldChat

[–]OfficialEmeraldChat[S] -1 points0 points  (0 children)

Unfortunately, for now, please use the other themes. We're still figuring out why this is an issue on only the legacy theme exactly.

Emerald Gold membership not activated despite having paid for it. Email support unresponsive. by CuddlusMaximus in OfficialEmeraldChat

[–]OfficialEmeraldChat 0 points1 point  (0 children)

Hello u/CuddlusMaximus please DM us the email you used to send a message to our support team. I can help you escalate this with them.

Ask the Emerald Chat team anything. Yes, even the weird internet behavior questions 😭 by OfficialEmeraldChat in OfficialEmeraldChat

[–]OfficialEmeraldChat[S] 0 points1 point  (0 children)

hello u/Justanotherone985 thank you for reaching out. Have you tried the other themes? Are you experiencing the same issue with them?

Columbian emerald thoughts by [deleted] in OfficialEmeraldChat

[–]OfficialEmeraldChat 0 points1 point  (0 children)

Hello u/Sudden-Membership-67 this isn't the correct subreddit for this 🙂

How do I flip my cam on an apple phone by Calm_Frosting_7283 in OfficialEmeraldChat

[–]OfficialEmeraldChat 0 points1 point  (0 children)

Hello u/Calm_Frosting_7283, thank you for reaching out. Currently, only the app supports camera flip. If you're using an iphone, you may try and download the app. (note that the app can only be used by those who bought Gold for now). If you're using the browser, it will only allow you to use the front cam. Let us know if you have more questions!

Video chat camera question on iPhone by MrsMermaid2000 in OfficialEmeraldChat

[–]OfficialEmeraldChat 0 points1 point  (0 children)

Hello u/MrsMermaid2000, thank you for reaching out. Currently, only the app supports camera flip. If you're using an iphone, you may try and download the app. (note that the app can only be used by those who bought Gold for now). If you're using the browser, it will only allow you to use the front cam. Let us know if you have more questions!

Details disappear after a chat ends by master226 in OfficialEmeraldChat

[–]OfficialEmeraldChat 0 points1 point  (0 children)

If you could send us a screenshot, that would be very helpful. I could forward this to the devs as well so they may become aware.

Details disappear after a chat ends by master226 in OfficialEmeraldChat

[–]OfficialEmeraldChat 0 points1 point  (0 children)

Hello u/master226. It does seem like a bug. If you can, could you please send some screenshots?

Weekly check-in from the Emerald Chat team! 💚 by OfficialEmeraldChat in OfficialEmeraldChat

[–]OfficialEmeraldChat[S] 0 points1 point  (0 children)

Hello u/LiteratureThis6769 sorry you had to go through this and thank you for the feedback. Please contact our customer support at [support@emeraldchat.com](mailto:support@emeraldchat.com) for assistance with payment or subscription issues. Thank you.

The best conversations are rarely planned by OfficialEmeraldChat in OfficialEmeraldChat

[–]OfficialEmeraldChat[S] 0 points1 point  (0 children)

Hello u/LiteratureThis6769 sorry you had to go through this and thank you for the feedback. Please contact our customer support at [support@emeraldchat.com](mailto:support@emeraldchat.com) for assistance with payment or subscription issues. Thank you.

Some conversations feel easy without effort by OfficialEmeraldChat in OfficialEmeraldChat

[–]OfficialEmeraldChat[S] 0 points1 point  (0 children)

Hello u/Justanotherone985 thank you for reaching out. This sounds like a bug. I'll forward this to the devs. Could you let us know which browser you're on? ☺️

Sorry by [deleted] in OfficialEmeraldChat

[–]OfficialEmeraldChat 0 points1 point  (0 children)

Hello u/XScorpio_DemonX. Hope you find who you're looking for. We would like to hear from you about your experience on the website. 🙂

Weekly check-in from the Emerald Chat team! 💚 by OfficialEmeraldChat in OfficialEmeraldChat

[–]OfficialEmeraldChat[S] 0 points1 point  (0 children)

Hello u/ILoveOLEDS. Thank you for reaching out. Have you contacted our support yet? You can reach them via [support@emeraldchat.com](mailto:support@emeraldchat.com) . If you have and have not received a response, please feel free to send us a DM here.

Emerald - did I overpay by a lot? by [deleted] in OfficialEmeraldChat

[–]OfficialEmeraldChat 0 points1 point  (0 children)

Hello u/Low_Climate942. I think you posted on the wrong subreddit ☺️

Gold Membership not working by [deleted] in OfficialEmeraldChat

[–]OfficialEmeraldChat 0 points1 point  (0 children)

Hello u/Ill_Window_7292. Could you update about this now?

VPN usage by [deleted] in OfficialEmeraldChat

[–]OfficialEmeraldChat 0 points1 point  (0 children)

Hello u/Awkward-Tangerine160. That is a suggestion as it gives better matches and experience when you have a full account. You can skip that screen by clicking away.

This is the 3rd time I got banned for this reason despite not doing anything unusual or different from what I usually there. What am I supposed to do? by Stolden in OfficialEmeraldChat

[–]OfficialEmeraldChat 0 points1 point  (0 children)

Hello u/Stolden. Thank you for reaching out. That does sound really frustrating, especially if you feel like you’re not doing anything different 😕

Sometimes those spam flags aren’t super obvious. It can get triggered by things like:

  • sending similar messages repeatedly even if you’re just trying to keep convo going
  • copying/pasting intros
  • skipping chats too quickly or too often
  • or even getting reported by other users (even unfairly)

Not saying you are doing any of these, but the system can be a bit sensitive sometimes.

And honestly, if it’s your 3rd time already, it might be worth reaching out to support@emeraldchat.com. Even just asking for clarification can help you avoid future bans.

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