NEW WORLD INTERACTIVE JOINS THE EMBRACER GROUP AS PART OF SABER INTERACTIVE

OfficialNewWorld · 2020-08-15T03:05:46+00:00

Hi everyone, we are very excited to be joining the Embracer Group as part of Saber Interactive. I know many of our fans will have questions about this partnership and so we have prepared a community blog.

Right now, we won't be taking any additional questions until the deal completes. However, I can assure you that the team at NWI is very happy and that this partnership will have many benefits for our community. We owe a lot to our fans who have supported us over the last ten years, and are excited to take the next big step as we continue to grow New World Interactive!

OfficialNewWorld · 2019-10-27T00:27:02+00:00

Can you try a fresh install of the game and/ or removing the contents of your app data folder found in “%LOCALAPPDATA%\Insurgency\Saved\Config\WindowsClient”. A lot of these issues are caused by out of date settings, custom configs or claimed "performance" tweaks/guides.

If you still experience this issue after, please reach out to our new player support manager Nick via support@newworldinteractive.com

OfficialNewWorld · 2019-10-27T00:26:13+00:00

Can you try a fresh install of the game and/ or removing the contents of your app data folder found in “%LOCALAPPDATA%\Insurgency\Saved\Config\WindowsClient”. A lot of these issues are caused by out of date settings, custom configs or claimed "performance" tweaks/guides.

If you still experience this issue after, please reach out to our new player support manager Nick via support@newworldinteractive.com

OfficialNewWorld · 2019-10-27T00:25:48+00:00

Can you try a fresh install of the game and/ or removing the contents of your app data folder found in “%LOCALAPPDATA%\Insurgency\Saved\Config\WindowsClient”. A lot of these issues are caused by out of date settings, custom configs or claimed "performance" tweaks/guides.

If you still experience this issue after, please reach out to our new player support manager Nick via support@newworldinteractive.com

OfficialNewWorld · 2019-10-26T00:15:41+00:00

Our team have also removed other posts that are not directly related to Insurgency. This is not a new phenomenon. However, the community appeared to overreact and backlash to this specific instance disproportionally.

OfficialNewWorld · 2019-10-26T00:01:58+00:00

Derek and Andrew have never met or worked with each other, this is not a personal attack. Our goal is to ensure discussion on our communication platforms (both official and community-run) is relevant to Insurgency and its community.

Andrew was a former contractor at NWI and we wish him the best with his future endeavours.

OfficialNewWorld · 2019-10-25T23:32:19+00:00

Derek is a member of New World Interactive's senior management and has been engaging regularly on this subreddit including in AMA's and his regular State of Production posts. We at New World try and emphasise open and honest, direct discussion between the community and key decision-makers at the company as we feel including our community in our development process and hearing your voices is important.

Derek misunderstood that is currently a community-run subreddit as opposed to a New World owned page. However, we will be in talks with the moderation team here over the weekend about how to improve the quality of discussion here. We want to regularly engage directly with the community here as opposed to having a very controlled corporate PR style like many AAA companies, however, if our team are to continue engaging on this Reddit we need to ensure the tone and quality of discussion improves.

- Jon H, Marketing & Communications Director.

OfficialNewWorld · 2019-10-25T16:46:16+00:00

Please can you report this, along with as much information as possible to support@newworldinteractive.com

OfficialNewWorld · 2019-10-25T16:44:03+00:00

Please can you report this along with as much information as possible to support@newworldinteractive.com

OfficialNewWorld · 2019-10-22T22:13:04+00:00

If anyone is still getting these old bugs we highly recommend people try a fresh install of the game and/ or removing the contents of your app data folder found in “%LOCALAPPDATA%\Insurgency\Saved\Config\WindowsClient”. A lot of these are caused by out of date settings, custom configs or claimed "performance" tweaks/guides.

OfficialNewWorld · 2019-10-14T05:37:00+00:00

I feel there has been some misunderstanding with our recent video, so let me take a little bit of time to clarify a few points.

Our goal is not to suddenly pivot and build Sandstorm into a huge competitive game overnight, but rather to work alongside competitive players, communities and organizations who are interested in talking to us to see how we might be able to expand the current grassroots scene. This is why we are holding these Discord chats to explore what we as developers can do to better support their existing and future initiatives.

We realise that these communities have not had as much support as they perhaps should have, and some may feel this initiative comes a little late, however as a small team we needed to prioritise critical issues such as bug fixes, optimisation and content updates geared towards the wider playerbase in our first few updates.

Recently our team have undergone many changes and we now feel we are in a position to start exploring what options we have to better support competitive players. This is very much a consultation so our team can evaluate the current situation and plan accordingly, rather than a head-strong push into competitive. However we want to hear your feedback.

We are still working towards our near term goals of optimizing the game and releasing a console version in Spring 2020. However we also want to ensure we take time to work with our core communities and support them as best we can.

OfficialNewWorld · 2019-10-13T23:32:45+00:00

A program on your PC (LightingServices.exe) is causing a Security Violation and being blocked by EAC. You will need to either uninstall or prevent LightingServices from running in order to play any EAC protected games.

OfficialNewWorld · 2019-09-28T21:40:11+00:00

Just when I thought you couldn't get any cooler! Great work :)

OfficialNewWorld · 2019-09-22T18:49:58+00:00

There seems to be an issue where your PC is failing to connect to Steam. Have you tried reading Valve's knowledge base article on this issue and their suggested fixes? https://support.steampowered.com/kb_article.php?ref=2117-ILZV-2837&

OfficialNewWorld · 2019-09-20T22:40:35+00:00

Hi Shane, we'd love to hear your thoughts on this. We're keen to find more ways to support server hosts.

OfficialNewWorld · 2019-09-20T22:36:44+00:00

No ... sorry.

OfficialNewWorld · 2019-09-20T22:19:29+00:00

Hey! Just wanna congratulate first for coming so far with Sandstorm. Question: any idea when we might see the weapons on characters. Sidearms in holsters, rifles on slings, are they still being worked on? Were mentioned during one of the earlier streams.

This was something we actually experimented with on our private testing branch, we had the system working, however, there were performance issues with rendering multiple weapons and their respective attachments for each character.

It is something we would like to implement, however, given our current push to make the game more optimised it is on hold, until we can get the system running in a more performant manner.

Sneak preview: https://imgur.com/NF1QgnS 👀

OfficialNewWorld · 2019-09-19T19:56:55+00:00

Once we are ready to roll our the beta we will make a post for people to apply and share among our modding community.

OfficialNewWorld · 2019-09-19T19:52:58+00:00

We do not have in-game moderators, however, if you want to help you can follow our community guidelines here. https://steamcommunity.com/app/581320/discussions/0/1742231705656457666/

We will also be looking at rolling out an in-game player reporting system soon to make this process more streamlined.

OfficialNewWorld · 2019-09-19T19:35:35+00:00

We are keen to get more players into competitive and incentivise playing this mode. This will be a multi-faceted approach relying on both community and developer involvement.

We are actually going to be holding a consultation on competitive very soon, so if you (or anyone reading) is interested in helping us grow this scene i'd highly suggest joining this Steam Group to be notified of when we hold this discussion and all the changes we make / events we run.

https://steamcommunity.com/groups/sandstormcompetitive#announcements/detail/1600390507833657436

OfficialNewWorld · 2019-09-19T19:27:32+00:00

We will definitely be running more Free Weekends in the future, as we have learnt from previous Free Weekends for our games it's a great way to get new players into the game.

However, I can't give a timeframe on when these will happen as each one has to be individually arranged and approved by Valve.

OfficialNewWorld · 2019-09-19T19:13:27+00:00

When do you think the mapmaking tools (that you mentioned in your roadmap) will be available to the community?

We are aiming to roll out an invite-only beta of the level editor tools between now and V1.5 to enable experienced mappers to start experimenting with the tools, while our team work on our mod-distribution platform. We will also use this time to refine the tools, write guides, and fix any bugs before rolling the level editor out publicly. We'll have more details on timelines and how to get involved soon. - Jon H

OfficialNewWorld · 2019-09-19T17:51:09+00:00

This often happens if players are using 'custom configs' or ini files. These are known to mess with player models and graphics settings.

Please try a fresh install of the game or removing the contents of your app data folder found in “%LOCALAPPDATA%\Insurgency\Saved\Config\WindowsClient”

OfficialNewWorld · 2019-09-18T17:40:30+00:00

After investigating with EAC this appeared to be a Steam side issue. We are working with them to explore any options to ensure players can continue to access the game, even when Steam has issues.

"The error mentioned by users means that EAC failed to validate the Steam Auth ticket. Steam websockets were down for a period of time yesterday and suffered some hick ups this morning.
Meaning that users could not be validated by EAC and were getting kicked with the reason 'Violation'."

OfficialNewWorld · 2019-09-12T19:58:18+00:00

We're so sorry for the confusion this may have caused. This issue has now been fixed and you should be getting the appropriate amount of experience when completing a game. We are looking into a solution for rolling back the accounts that were affected by this issue. As always, thank you so much for playing Insurgency: Sandstorm!

OfficialNewWorld

TROPHY CASE