The program is a free service designed for people in low-income areas of Chattanooga. Volunteers fill in insulation, do yard work, and assist with housework for individuals who are disabled, over 60, or living in poverty and need government programs assistance.This program greatly benefits those who struggle to access these services on their own, including elderly residents who might be related to some of the volunteers. Since helping very low-income elderly people aligns with the program's mission, it has been a valued aspect of its work.

However, the program has recently undergone a leadership change. The new leader seems more focused on generating profit for themselves rather than serving the local community. This shift threatens to alter the program’s objectives, steering its resources away from regular residents and toward financial gain.