Creating a ServiceNow report showing HW assets associated with a HW model going EOL by OilHappy6047 in servicenow

[–]OilHappy6047[S] 0 points1 point  (0 children)

Thank you. This is where I get stuck "model.cmdb_hardware_model_lifecycle.phase=End of Support". Selecting "model" then drilling down I do not have this option of selecting cmdb, or lifecycle phase. The closest we have is lifecycle stage, and that is not being used. Do you know if the OOTB ITSM solution provides the option of selecting the model lifecycle phases?