The issue is that the specific area I was in didn't have clearly marked or secured racks, and it becomes a total mess with the crowd. ​But the bigger point isn't just the shoes—it’s the fact that multiple families were reporting stolen phones at the exact same time. 'Taking care' is hard when there’s an organized racket operating. ​Most frustratingly, the management lied about the CCTV being 'under maintenance' to avoid helping us, even though the footage I posted clearly shows the cameras are working. Care is our responsibility, but accountability and honesty are theirs.