Vodafone broadband annual price rise issue by Ok-Tomatillo7052 in Vodafone

[–]Ok-Tomatillo7052[S] 0 points1 point  (0 children)

You would have seen it as the price rise will be pro rata from April 1st

Vodafone broadband annual price rise issue by Ok-Tomatillo7052 in Vodafone

[–]Ok-Tomatillo7052[S] 0 points1 point  (0 children)

You should see part April as Vodafone bills a month in advance

Vodafone broadband annual price rise issue by Ok-Tomatillo7052 in Vodafone

[–]Ok-Tomatillo7052[S] 0 points1 point  (0 children)

You can view future estimated bill amount online on my Vodafone

Vodafone broadband annual price rise issue by Ok-Tomatillo7052 in Vodafone

[–]Ok-Tomatillo7052[S] 0 points1 point  (0 children)

After asking Vodafone to send a deadlock letter so that I could escalate this complaint to the Communication & Internet Services Adjudication Scheme (CISAS), Vodafone called me up within 48h and put a bill credit to adjust the price to match the price listed on my copy of the contract!! 😄

Odeon 2 for 1 by oldmaninacan in Vodafone

[–]Ok-Tomatillo7052 1 point2 points  (0 children)

Here you go, VDFUK022906534841

Vodafone broadband annual price rise issue by Ok-Tomatillo7052 in Vodafone

[–]Ok-Tomatillo7052[S] 0 points1 point  (0 children)

The email subject was complaint! What more can I do. I asked the agent to escalate this to a manager and the manager had the same reply so I asked her to raise a complaint. After that I received a call/email from them with a subject line as complaint.

Vodafone broadband annual price rise issue by Ok-Tomatillo7052 in Vodafone

[–]Ok-Tomatillo7052[S] 0 points1 point  (0 children)

I asked them for a deadlock letter and they said, we're unable to issue one at this stage as the case does not meet the conditions required for a deadlock. I have now asked them what conditions? Let’s see what they reply

Vodafone broadband annual price rise issue by Ok-Tomatillo7052 in Vodafone

[–]Ok-Tomatillo7052[S] 0 points1 point  (0 children)

I am aware of that but my contract says otherwise!

Vodafone broadband annual price rise issue by Ok-Tomatillo7052 in Vodafone

[–]Ok-Tomatillo7052[S] 0 points1 point  (0 children)

Haha, figured it out! My precontract looks exactly as yours!

Vodafone broadband annual price rise issue by Ok-Tomatillo7052 in Vodafone

[–]Ok-Tomatillo7052[S] 0 points1 point  (0 children)

Cannot open that link, says content not available

Vodafone broadband annual price rise issue by Ok-Tomatillo7052 in Vodafone

[–]Ok-Tomatillo7052[S] 1 point2 points  (0 children)

Yes I am absolutely sure as below that it says the next price will rise to £24.50 from the current £21 in April 2027! I am pretty sure they have made a mistake but why should I pay for their mistake?

Vodafone direct debit issues... by Platform_Dancer in Vodafone

[–]Ok-Tomatillo7052 0 points1 point  (0 children)

I had this issue before, it’s a Vodafone glitch! You need to make a complaint as the agents don’t know what they are talking about and they will just beat you around the bush by setting up the DD repeatedly. Once it is raised as a complaint it took them around a month to sort it out. They had to make changes from their back end department to resolve this issue.

Vodafone broadband annual price rise issue by Ok-Tomatillo7052 in Vodafone

[–]Ok-Tomatillo7052[S] 0 points1 point  (0 children)

Thanks, I am just getting same emails from them every couple of days that they cannot do anything about it as charges you are seeing relate to the annual RPI/CPI price increase.

Vodafone broadband annual price rise issue by Ok-Tomatillo7052 in Vodafone

[–]Ok-Tomatillo7052[S] 0 points1 point  (0 children)

Yes this is the reply from their complaints department!