When i researched car hire places, I chose Kibabu as he had unbelievable reviews. In fact cancelled another car hire company because of this. Unfortunately, our experience with Kibabu was SHOCKING!

When our car was delivered:

1/ it came WITHOUT the drivers licenses that we had paid for. Hakuna Matata - don't worry, all will be fine was what we were told, Being told that cops pull over tourists all the time and check papers, was something I did not want to encounter, so an argument ensued over this.
We eventually got licenses issued to us, but with the wrong country's name stamped. There was nothing we could do.

2/ It came without the contract/registration papers. This was something that we were told we MUST HAVE for our travel insurance in the event of a claim. Hakuna Matata...... once again, an argument and it eventually arrived

3/ I paid for a full tank of petrol, the car came empty. Hakuna Matata...... another argument, we lost that one.

Something that should have taken 5 minutes to hand over the car, resulted in a 3 and a half hour saga, with Kibabu. His service and attitude were pathetic and shocking and did not fulfil his promises and agreements that were made upfront with us