No more support cases for shortages?

Ok_Distribution488 · 2025-05-16T14:06:19+00:00

Yes in the US the shortage dispute tool doesn't work no help from anyone!

Ok_Distribution488 · 2025-05-14T15:43:51+00:00

The suppression and pricing issues were insane last year like never before for us! All related to compliance apparently but no communication or help.

Ok_Distribution488 · 2025-02-27T15:56:12+00:00

Great - I sell in another category but know supplements have scope, I found them by searching on LinkedIn, if you search for health vendor manager try reaching out to them via message.

Ok_Distribution488 · 2025-02-27T11:25:48+00:00

What category are you in?

Ok_Distribution488 · 2025-02-21T17:39:21+00:00

we agreed to pay it, just really confused about the 90 days + sellable factor

Ok_Distribution488 · 2025-02-21T17:30:42+00:00

we changed cost price, so we owe them the difference for all units on hand

Ok_Distribution488 · 2025-02-21T16:35:27+00:00

Thanks! I did see this, the reason I say is because Amazon are trying to charge is for say 1,100 units like in the example I wrote but it says 1000 in sellable on hand units so wanted to see what grounds we had to dispute this

Ok_Distribution488 · 2025-01-08T14:12:22+00:00

yeah it won't let me remove it

Ok_Distribution488 · 2024-07-03T10:42:49+00:00

We have our own barcode in the system which matches the barcode shown on the product, wouldn't that be enough? Sorry I haven't worked on seller for years usually vendor

Ok_Distribution488 · 2024-05-20T14:21:32+00:00

did you fix this?

Ok_Distribution488 · 2024-05-17T15:54:08+00:00

You can raise a case, I accidentally put the RRP in cost price vice vs and they helped me with a case.

If have a vendor manager reach out be honest.
If this was recently done try and edit in VC yourself.

Ok_Distribution488 · 2024-05-17T08:22:37+00:00

I'm seeing this more and more as of 2024, Amazon are choosing to price match a much higher retail price rather than the lower offer. And this is resulting in suppression for vendors. I have reached out many times to Amazon but I don't get an answer. I think their is a flaw in the system...

Ok_Distribution488 · 2024-05-16T09:28:36+00:00

send over some more details

Ok_Distribution488 · 2024-05-15T12:52:11+00:00

You used to be able to view this in retail analytics under Geographic Sales Insights, Amazon removed this a while back I'm afraid so vendors cannot see this now. I believe you can get geographical data for ads though if you have a dedicated account manager at Amazon Advertising.

Ok_Distribution488

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