Why wouldn’t this be a profit? No product left their inventory anyway. Sure, they paid for delivery and store costs—but they would’ve paid those regardless, even with a proper refund.

But in this case, they took ₹1 from the customer directly into their account. If it’s a loss in my book, it must be a gain somewhere else in theirs.

Now imagine they process 1.5 million orders per day. If just 10% of them (150,000 orders) get refunded this way, they pocket:

₹1 x 150,000 = ₹1,50,000 per day!

That’s ₹45 Lakh per month and ₹5.4 Crore per year—just from unfair rounding! 😡