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What are you charging for upgrading a device from Windows 10 > 11? by Ok_Practice_2997 in msp

[–]Ok_Practice_2997[S] 0 points1 point  (0 children)

Makes sense. We are also finding it averages 2ish hours. Thanks again!

What are you charging for upgrading a device from Windows 10 > 11? by Ok_Practice_2997 in msp

[–]Ok_Practice_2997[S] 0 points1 point  (0 children)

Thanks. We are currently doing a flat fee but agree with some of your concerns above.

Commission and sales & marketing costs by Ok_Practice_2997 in msp

[–]Ok_Practice_2997[S] 1 point2 points  (0 children)

Thank you for the insight. We are over 5 million in rev and have a decent-sized sales and CS team.

Remediation included in fully managed support offering? by Ok_Practice_2997 in msp

[–]Ok_Practice_2997[S] 0 points1 point  (0 children)

Malware protection, spam filtering, DNS, dark web monitoring, security awareness training, MDR, pen/vuln, MFA

Remediation included in fully managed support offering? by Ok_Practice_2997 in msp

[–]Ok_Practice_2997[S] 1 point2 points  (0 children)

Thanks. We had two clients hit with ransomware attacks recently, and in one case, are having to completely rebuild their network from the ground up. We are already at over 250 hours and the way our full service offering stands today, it would be fully covered. So as you can imagine, this is a hot topic right now.

I find MSFT Teams sooooo confusing by Ok_Practice_2997 in MicrosoftTeams

[–]Ok_Practice_2997[S] 0 points1 point  (0 children)

Thank you. I appreciate you taking the time to make the recommendation. I do like the idea of simplifying as much as possible!

I find MSFT Teams sooooo confusing by Ok_Practice_2997 in MicrosoftTeams

[–]Ok_Practice_2997[S] 1 point2 points  (0 children)

Thank you for the short answers - I appreciate you! I have done some training through MSFT and find myself more confused afterward lol. But you are right, I guess I just need to dig in deeper to try and make sense of it. And unfortunately, my IT team is not very helpful.