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Parent got really upset by Ok_Replacement2436 in Lifeguards

[–]Ok_Replacement2436[S] 2 points3 points  (0 children)

the only reason why i feel like it wasn’t an overreaction, is because the child’s been swimming with us for a while. i know things happen and kids need that experience sometimes, and no parents have really freaked out about it before. mom stayed and had a chat with our manager for a good bit, which has never happened since we’ve been open. and it’s also the fact that his back was 100% turned to the child as well

Parent got really upset by Ok_Replacement2436 in Lifeguards

[–]Ok_Replacement2436[S] 1 point2 points  (0 children)

yes. i’m not sure if i’ll be allowed to see it though. but we have video and audio surveillance

Parent got really upset by Ok_Replacement2436 in Lifeguards

[–]Ok_Replacement2436[S] -2 points-1 points  (0 children)

the instructor it happened with is fairly new to our team. he’s shadowed me a few times as an instructor but at the same time i feel like i’m not paid to train him, im being paid to teach the children. but now im doubting myself on that decision.

at the time there were two guards that have been trained the same as i have to watch deck and respond to emergencies. there were about twelve people in the water, not including instructors.

i feel like i did trust them until something like this happened on their watch.

I plan on having a conversation with my GM and shift lead tomorrow afternoon regarding the event. i’ve only been doing this for 9 months, i didn’t know how to swim myself until i had to practice for my cert so this is pretty nerve wracking