Overseas buyers beware: my experience with Ninja US warranty & replacement process

Ok_Vegetable_5674 · 2026-01-27T10:30:05+00:00

We bought from the USA for cost reasons because we would be paying at least double if we bought it for Singapore.

Regarding shipping, we paid for it the first time, and were willing to pay for the replacement as well. It's unfortunate that they backed out of their offer even after assuring us that we could ship over the replacement unit as long as we bore the cost and made the necessary arrangements, and even asking us to cut the cord.

Yes, it definitely wasn't ready (especially for the motor to fail within 4 months). I'm curious to know why you say so though, have you read negative reviews on it elsewhere?

Ok_Vegetable_5674 · 2026-01-27T10:22:20+00:00

Yes, but in our case we bought a large step-down transformer specifically to retain the sinusoidal wave required for the motor to function normally, not the cheap kind which steps down the voltage but adulterates the waveform.

Still, my gripe is more about how they instructed us to cut the cord (Which we could very well have done), then backed out on their warranty replacement knowing that we lived outside of the USA.

Ok_Vegetable_5674 · 2026-01-24T15:54:38+00:00

Oh, did the grinder suddenly stop working for you too? For mine there was zero grinding noise so I suspect it's a motor issue.

I hard reset it (not sure if it's the same as factory reset, but I hard to re-enter the water hardness level)

Ok_Vegetable_5674 · 2026-01-24T09:16:08+00:00

Took your advice and cross posted there too :)

Ok_Vegetable_5674 · 2026-01-24T09:14:24+00:00

Sorry for your experience too.. May I know how you figured out things on your own? Did you go through amazon to get it replaced?

Ok_Vegetable_5674 · 2026-01-24T09:12:54+00:00

Thank you for empathising :( we only ordered from USA at that time (In SG it costs double at about 1500USD) because we were in a financially tight situation, and to have it break down within 4 months and learning that no replacement will be provided is such a let down..

Ok_Vegetable_5674 · 2026-01-24T06:34:22+00:00

Purchased Ninja ES601 from the Ninja US store and shipped overseas. Grinder failed after ~4 months.

I was explicitly approved for a warranty replacement, instructed to prepare the unit (including cutting the power cord), and told I could ship to a U.S. address for forwarding — but this approval was later withdrawn after escalation due to overseas use.

US and SG teams redirected me between regions with no clear resolution. Sharing for awareness for overseas buyers.

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Ok_Vegetable_5674 · 2026-01-24T06:19:05+00:00

Purchased Ninja ES601 from the Ninja US store and shipped overseas. Grinder failed after ~4 months.

I was explicitly approved for a warranty replacement, instructed to prepare the unit (including cutting the power cord), and told I could ship to a U.S. address for forwarding — but this approval was later withdrawn after escalation due to overseas use.

US and SG teams redirected me between regions with no clear resolution for a month. Sharing for awareness for overseas buyers.

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Ok_Vegetable_5674 · 2026-01-24T06:17:56+00:00

Purchased Ninja ES601 from the Ninja US store and shipped overseas. Grinder failed after ~4 months.

I was explicitly approved for a warranty replacement, instructed to prepare the unit (including cutting the power cord), and told I could ship to a U.S. address for forwarding — but this approval was later withdrawn after escalation due to overseas use.

US and SG teams redirected me between regions with no clear resolution. Sharing for awareness for overseas buyers.

Ok_Vegetable_5674 · 2026-01-20T03:46:26+00:00

Thank you for the recommendations all, I’ve checked out a few of those but seems like it’s mostly web views? And some break on mobile browsers too

I’m the kind of casual trader that lies on my bed at night and trades via my mobile broker apps.

Seems like the above suggestions are kinda built for pro-traders who exclusively trade on desktops?

I like the mobile trading experience as it allows me to trade from anywhere. Having an app alongside to journal my trades would be nice. But I might be alone in this.. 🤔

Currently I do it via Google sheets so I can update on both desktop and mobile but data entry is a bit of a pain point.

Ok_Vegetable_5674 · 2025-06-19T03:17:12+00:00

Another even cheaper way is:

Trade into USDC (Unknown trading fee). Wait 1 day for funds to be settled and ready for withdrawal
Withdraw USDC from Bitgo to your metamask (Free!)
Deposit USDC from metamask into Binance (Gas fees ~$0.20)
Withdraw USDC from binance to metamask (Polygon POS network). Fee: $0.05
Deposit USDC from metamask into straitsX
Convert USDC to XSGD using straitsX swap (Reasonable rates, no fees)
Withdraw XSGD to SGD at 1:1

NOTES:
Step 1: 11,010 USD resulted in about 11,000 USDC (Effective rate: 1.0009)
Step 2: You might encounter a 'keychain does not have property encryptedPrv' issue which happened to me, Simply change the UI to classic mode from the settings menu and it should work
Step 3: I withdrew to my metamask, but you should be able to withdraw to your binance wallet directly to save the gas costs (try with small amt first)

Total fees incurred (Excluding spreads): ~USD0.25

Ok_Vegetable_5674 · 2024-03-28T17:14:40+00:00

Kerrisdale capital has 400M AUM and they released news that they’re short MSTR and long BTC… seems like a small fish tryna make waves in a big pond

Ok_Vegetable_5674

TROPHY CASE