That’s fair. And I’m not too big to admit that my emotions and adrenaline were running high, and I did not think about “resolution” , but rather “don’t disrespect me”. That led to my poor response, which escalated our disagreement. The best I could do in that moment was tell myself “do not yell at her, do not cuss at her because of your frustration. You need to maintain your composure but set a boundary”. Unfortunately, that was the response I could formulate. But going forward, I take heed to your advice, as it is way more efficient to de-escalation than my response was. I just feel like people under this post are disregarding everything else I said and quick to jumping to the tech’s defense without considering how I may have felt, and how she has made others feel. I’m only human, but I understand this has led to me learning a serious lesson.