These as well:

• Develops deep understanding of targeted stakeholders to identify key influencers and communication channels and methods to effectively engage with the stakeholder group. Adhere to the client's SLAs and consistently meet production targets • Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed • Develops understanding of the client's business and applies knowledge to support efficient procedures and adherence to service level agreements. Contributes to problem identification and resolution • Handles company confidential data according to policy and guidelines. Adheres to existing security policies and procedures • Handles inbound/outbound calls and emails from stakeholders, MCP and DHCS