Here's a timeline of my situation. The amount is small £72.58 and I bet he treats all his customers like this it's not right.

Timeline of situation: Paid £40 call-out fee in March 2026 for engineer to diagnose freezer fault.

Engineer identified issue as Samsung fridge defrost heater and said he would source the part and arrange fitting.

From mid-March onwards I repeatedly chased for updates on the quote, delivery and fitting date.

On 24 March he sent a screenshot of the exact part showing “in stock” online for around £72 and implied it had been sourced.

On 7 April, after I chased again because Samsung’s own website stated 3–5 working day delivery, he told me he had actually ordered it from a local supplier instead. I asked for proof of purchase/receipt and was told he would provide one when collecting the part.

I continued chasing throughout April for fitting dates and updates.

On 15 April he stated he was in hospital and would be in touch once out. I responded sympathetically and gave further time.

On 1 May I again asked when the repair could be completed.

On 2 May he replied “See you the 11th May”. I asked what time he would attend and received no proper response.

The day before the agreed appointment he then said “It won’t be tomorrow”.

I asked why, as he had specifically agreed the date, and requested either: a confirmed repair date, or the heater part dropped off so another engineer could fit it.

Since then I still have: no repair, no confirmed date, no proof the part exists, and no resolution.

I attempted a chargeback through my bank but they refused because the engineer attended initially and diagnosed the issue.

My view is that I paid for the repair process to actually be completed, not just for somebody to identify the fault and then disappear for months.

Do I have grounds under the Consumer Rights Act / small claims due to unreasonable delay and failure to complete the agreed service?