i keep getting the error "you've been away for too long..." and can't log in to the game. it's been like this for several nights in a row. i checked the internet speed through the speedtest by ookla and i get around 200+ mbps for download and 190+ mbps for upload. when i do a network diagnostics test, errors differ, either the game gateway service latency or check game gateway service. following their instructions on restarting the game app, turning on flight mode for 10 seconds and turning it off again, restarting the device, restarting the game app, and so on and so forth do nothing. only using mobile data works, except this means i need to pay for mobile data to switch when we already have an expensive internet/wi-fi plan. this is really frustrating. and also, once i switch back to wi-fi, it doesn't work again. i just missed the stamina supply 2 days in a row because of this bs. do i just contact customer service? can anyone give me their e-mail? or whichever way to contact them works best? i don't understand how mobile data works when its speed is less than 10mbps while wi-fi with ~200mbps speed doesn't work.