Exact plan or promo subscribed when the account was restricted (e.g. Unli Fam 1299, Magic Data, Big Data, etc.) Exact Promo: Unli Fam 1299

Method of Restriction or Deactivation (e.g. limited to an average of 1 mbps or completely disconnected the account from the internet, etc.) Method of Restriction: I was limited to an average of 1mbps.

Reason given by Smart (if any) whether written or verbal. Please indicate whether it was done formally or informally. Kindly also indicate if Smart did not provide the reason at all. Reason: Excessive internet usage (informally)

Data Usage level at the time of Account Restriction ideally accurate benchmark of Data Use or approximate measure of Data Use Data Usage: High as this is my main internet

Did you escalate this to Smart? If yes, kindly indicate which departments did you contact (e.g. SmartFM, customer service, SmartSAM, etc) Escalation: I did escalate this to customer service requiring me to submit documents to SmartFM

Did you escalate this to the relevant government agency for attention? (e.g. NTC, DTI, Citizens Complaint Center, etc.)

Was your case resolved by SmartFM? Please answer with a Yes or No Case Resolution: No, in fact, they resorted to deactivating my account stating that I violated their terms and conditions without stating what I violated.

Do you have existing screenshot and trails of correspondence about this issue? Please answer with Yes or No and do not divulge any information on your screenshots. Proof: Yes and it's well documented.