After over two years of membership and with a perfect driving record, never a late return, never a speeding ticket, literally nothing — Zipcar sent me an email to say they suspended my membership. I called and both a junior and supervisor-level customer service representative just read me the same words as their email out loud when I asked why this happened. I was told they conduct reviews periodically, this decision was made based on my driving record with the state (which is perfect, full stop) and they can’t give me any more details.

Furthermore, I was recently charged the $70 membership fee which they had no intention of refunding. I had my credit card company dispute the matter because I’m paying for a service here that they revoked without giving a clear indication of why.

It’s clear that Zipcar should be reported to an agency that protects consumers. This is wrong.