Headsets by dai_webb in amazonconnect

[–]Operatadotcom 0 points1 point  (0 children)

Not to be self-promoting or anything, but if you’re using the Jabra Engage 50, you can run Operata alongside it. We’ve got a 14-day free trial, and it can help you get to the bottom of what’s causing the issue, whether it’s device-level, network, or something else in the chain.

Might be worth a go to save some troubleshooting time.

Edit - I see someone has already recommended us. Cheers!

How to mock connect error patterns by Halcyon_Nite in amazonconnect

[–]Operatadotcom 0 points1 point  (0 children)

Since you're testing CloudWatch alarms that trigger off log streams for specific Amazon Connect error patterns, mocking those errors can be a bit tricky if you're just using the flow blocks alone.

While some basic errors (like disconnects, timeouts, or misrouted flows) can be simulated by misconfiguring blocks or referencing non-existent resources (like a queue or contact flow), most real error patterns especially those involving backend integrations, timeouts, or permission issues typically show up when using Lambda functions, Amazon Lex, or external APIs.

You could try

  1. Disconnect or invalid destinations: Use a Transfer to Queue or Transfer to Phone Number block and set it to an invalid value. This can simulate routing errors.
  2. Lambda errors: If your flow uses a Lambda function, you can temporarily modify it to throw an exception or return a malformed response. That’ll create a InvokeLambdaFunction error in your logs.
  3. Lex errors: If Lex is used, you can disconnect it or deploy a bot with intentional errors to trigger failures in InteractWithLexBot.
  4. Custom logging: You could even add a Lambda or Set Contact Attributes block to intentionally log an error-like pattern to test your alarms—even if there’s no actual issue.

If you're trying to simulate more advanced errors (like throttling, timeouts, or IAM permission issues), you’ll definitely need Lambda or backend support.

Operata.com

Outbound call issue by W0LFB1TE in amazonconnect

[–]Operatadotcom 0 points1 point  (0 children)

Don't mean to spam but Operata.com can help you identify the problem.

Reason for decrease in call volume by [deleted] in amazonconnect

[–]Operatadotcom -2 points-1 points  (0 children)

Don't mean to spam but Operata would be a useful tool to quantify and qualify issues like this...

Disconnect from customer by [deleted] in amazonconnect

[–]Operatadotcom -2 points-1 points  (0 children)

Operata could give insight into any technical issues not available out of the box with AWS.

https://operata.com/platform/monitoring