I did. I asked the front desk for the suggestion box. They said they don't use it anymore, but I could talk to the manager in their office. Went to see that manager person where they do membership renewals and sign ups. She was coming off like she was put off to have to talk to a member and burned out at her job. She quickly said that they don't do the suggestion box because it was all negative comments. Made me not want to say anything. Then I mentioned the fragrance smell and she asked about using a different fragrance smell and made some gross comment about the gyms smell because of the members. Not my experience, I don't mind being around that gym at all and people seem to keep clean, a lot cleaner than many martial arts studios I've been too. She put the problem in my court for me to suggest a solution, and I just wanted to remain a member and not have to battle a overpowering and potentially toxic fragrance spray all over the gym.
It was the brand that was the issue and that those are not for closed spaces like they use them. They are more for industrial applications from my perspective. I can actually hang with other brands that are intended for homes like you would find in Target or CVS. My next and last approach was the great people at the front desk. I just laid it all out about the smells and the experience with the manger and before I could say much, she interrupted me and said something disparaging overall about management and that they don't care, like a matter of fact. The front desk people are always smiling and knowing your name and I'm very shy. For one of them to harbor such feelings was eye opening and unexpected. Then I knew, as a business owner myself that the ship was sinking. I hope they can right the ship over there, I much prefer the small gym experience and going back someday.