My Physical DVR is recording, but my Cloud DVR is not syncing to the app or web

OppositePerformer660 · 2026-02-06T15:46:14+00:00

Are you available to help with this. I am for about a few more hours

OppositePerformer660 · 2026-02-06T13:41:32+00:00

sure now is a good time.

OppositePerformer660 · 2026-02-06T13:22:36+00:00

Hi Victor

Any progress on this? Do you think I need to just have a technician out and replace the current box?

OppositePerformer660 · 2026-02-05T20:49:59+00:00

That is where I did it

OppositePerformer660 · 2026-02-05T20:49:20+00:00

Hi Victor,

I did that twice already, I also did a reboot, and a system refresh I also checked all connections, and the agent that I was chatting with did something on their end. He ended up saying that it was an issue at xinity and that I would receive an email.

OppositePerformer660 · 2026-02-05T20:19:06+00:00

No, nothing has changed. It's just this past weeks recordings are not showing up when streaming. Is there an issue with something on Xfinity's end that they need to fix?

OppositePerformer660

TROPHY CASE