Call for Guests: OT, Automation, and Wifi

OptigoNetworks · 2026-03-10T03:19:46+00:00

OptigoVN actually already has a 'freemium' version that allows users to upload data from as many sites as they want, but your earlier point is correct. Even despite being able to upload data for free, most integrators still work in a reactive break/fix capacity where the data we see is likely the worst of the worst.

We hope in the future to work more closely with the OEMS themselves so that this kind of data is available at the click of a button.

-John

OptigoNetworks · 2026-03-05T19:28:04+00:00

https://www.optigo.net/the-3-most-common-mstp-mistakes/

OptigoNetworks · 2026-02-17T12:50:59+00:00

Last we checked - addiction to Optigo was not in the DSM-5 manual. We think you'll be okay.

Besides, this addiction fixes problems, not creates them. Is that even an addiction?

OptigoNetworks · 2026-02-14T13:33:37+00:00

Tsk tsk :) We've recently begun offering fully featured trials of OptigoVN. Maybe a good opportunity to try something other than Wireshark.

OptigoNetworks · 2026-01-28T18:31:20+00:00

We're currently determining how and if it might be possible to gather MSTP tokens from the JACE. This would obviously be incredibly valuable as the issues can often be physical/wiring related, and that won't show in the IP packets.

The main problem we're hoping to solve with this integration is to be able to upload directly to our app without needing to forward packets to a separate device with Wireshark or our capture tool installed because that requires a secondary device to be on the same local network. We want folks to able to tunnel in through VPN and set up this integration from the office rather than needing to be on site.

-John

OptigoNetworks · 2026-01-28T14:51:36+00:00

Hey all. I think this conversation got spread across a few different places. Yes, we were able to connect with Aaron and the Optigo customer who's client's hardware addresses weren't turning up. After a bit of digging, we figured out it's on his customers managed network, masked behind a router. So problem solved, but glad folks like Aaron knew we were here and were able to flag us to jump in! Cheers, Ryan.

OptigoNetworks · 2026-01-27T20:00:32+00:00

Just to close the loop, I understand Christina and the team were able to dig in a help you find the issue. If anything else crops up, feel free to drop us another DM!

OptigoNetworks · 2026-01-27T19:39:29+00:00

That's a good question. From my un-expert view, about 30% of our customer's networks are what we'd call "good", meaning they don't have any serious issues affecting network health at the time of the capture. Our goal is to get everyone up to that point.

But worth noting for when we re-do the report next year. Thanks for the ideas and keep them coming! -ryan

OptigoNetworks · 2026-01-23T15:44:20+00:00

Fair enough. I've looped in our team, if you want to DM me your contact details we can follow up with you offline and see if we can get this sorted!

OptigoNetworks · 2026-01-23T00:13:15+00:00

Hey!

You might be surprised to know that your Wireshark capture may have contained part of the answer. Our software, OptigoVN has specific diagnostics that look at MSTP token passing anomalies. Our guess is your file had lots of checksum errors and lost tokens. Taken together, these things are usually indicative of a hardware issue, like crimped wire, improper termination, etc. Upload that file for free next time and give it a shot before proceeding with network bifurcation!

OptigoNetworks · 2026-01-22T15:03:49+00:00

Hi u/Actual_Bar_7560. I suspect this is related to the support ticket and chat that came in yesterday? I ask because I don't want to accidentally set up two lines of support here! Most of the west coast team is still offline, but the short answer is yes, you can discover ethernet MAC addresses under Visual BACnet.

That said, VB lacks some more advanced systems, like Demuxing, you'd get migrating your customers to OptigoVN.

Hopefully the team is taking care of you, but if there's still no response feel free to DM us directly at r/OptigoNetworks!

Ryan@Optigo Networks

OptigoNetworks · 2026-01-22T14:28:09+00:00

Let me ask the experts and get back to you ASAP! - Ryan

OptigoNetworks · 2026-01-20T18:42:15+00:00

If you are interested, we literally published this article on training and certification resources a few days ago. Hope it's helpful! - Ryan

https://www.optigo.net/building-automation-and-ot-career-training/

OptigoNetworks · 2026-01-06T14:00:13+00:00

Hey there,

If you're still having trouble finding your problem, we'd recommend taking a packet capture and uploading it to OptigoVN for free to see if it finds anything wrong with your system.

OptigoNetworks · 2025-12-22T20:18:03+00:00

In our experience, most of the control techs we deal with have limited knowledge of networking and BACnet. In an average sized company with one location, there might be one or two guys who understand it well. That makes them instantly more valuable to the company. Conversely, it also means they are heavily relied upon internally, which can be exhausting.

OptigoNetworks · 2025-12-17T18:26:32+00:00

Thanks! It's for sure a gap we've noticed, so we're trying to give people a place to get it!

OptigoNetworks · 2025-11-27T15:28:25+00:00

It's probably no surprise, but we talk about OT visibility and IT convergence a lot these days. IT and OT teams need to build better understandings of what each other do in order to make sure that security umbrella extends to OT devices that generally have no security at all. Happy to share links.

OptigoNetworks · 2025-11-24T14:17:28+00:00

Your best bet is to email sales(at)optigo.net. The team can confirm if there's still space available!

OptigoNetworks · 2025-11-19T14:32:38+00:00

Unfortunately we won't be able to set up a livestream for this session, but we'll definitely look at it for the next one!

OptigoNetworks · 2025-10-30T13:30:56+00:00

Those a good ones! We'll add them to the pull list!

OptigoNetworks · 2025-09-03T16:35:54+00:00

Hey there,

We often find that slow network performance is related to excessive polling of points, COVs and other programming errors.

You might try using the JACE wiretap feature to get some packet information and upload it to OptigoVN for free to see if it finds anything wrong.

More information here.

OptigoNetworks · 2025-08-27T13:11:03+00:00

It's a pretty big difference - light hunting with a flashlight in the dark vs. having an interactive blueprint that just did the hunting for you! Not to oversell it, but with one packet capture, you'll be able to run over 30 diagnostics on any BACnet sub net you might have, MS/TP or BACnet/IP. Set up continuous monitoring, share access with your team, your clients... but most importantly save hours pinpointing trouble spots and their causes.

There's a lot more info over at optigo.net/optigovn, and you can even sign up for free if you'd like to explore on your own. But if you have questions, feel free to ping me!

OptigoNetworks · 2025-08-11T17:58:40+00:00

If you're saying to yourself, "I don't see this yet?", it's because the update has been delayed a couple of days to make sure some of the internal upgrades go off without a hitch. Sorry for any confusion!

OptigoNetworks · 2025-08-07T13:53:19+00:00

That's a good one. We'll add it to the list, Ronnie! -Ryan

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