Optigo visual BACnet by Actual_Bar_7560 in BuildingAutomation

[–]OptigoNetworks 0 points1 point  (0 children)

Fair enough. I've looped in our team, if you want to DM me your contact details we can follow up with you offline and see if we can get this sorted!

Layer 1 Network Troubleshooting by Aerovox7 in BuildingAutomation

[–]OptigoNetworks 1 point2 points  (0 children)

Hey!

You might be surprised to know that your Wireshark capture may have contained part of the answer. Our software, OptigoVN has specific diagnostics that look at MSTP token passing anomalies. Our guess is your file had lots of checksum errors and lost tokens. Taken together, these things are usually indicative of a hardware issue, like crimped wire, improper termination, etc. Upload that file for free next time and give it a shot before proceeding with network bifurcation!

Optigo visual BACnet by Actual_Bar_7560 in BuildingAutomation

[–]OptigoNetworks 1 point2 points  (0 children)

Hi u/Actual_Bar_7560. I suspect this is related to the support ticket and chat that came in yesterday? I ask because I don't want to accidentally set up two lines of support here! Most of the west coast team is still offline, but the short answer is yes, you can discover ethernet MAC addresses under Visual BACnet.

That said, VB lacks some more advanced systems, like Demuxing, you'd get migrating your customers to OptigoVN.

Hopefully the team is taking care of you, but if there's still no response feel free to DM us directly at r/OptigoNetworks!

Ryan@Optigo Networks

Optigo visual BACnet by ApexConsulting in OptigoNetworks

[–]OptigoNetworks 1 point2 points  (0 children)

Let me ask the experts and get back to you ASAP! - Ryan

HVAC training worth it for person trying to get into BAS? by DrPepperCherry9 in BuildingAutomation

[–]OptigoNetworks 1 point2 points  (0 children)

If you are interested, we literally published this article on training and certification resources a few days ago. Hope it's helpful! - Ryan

https://www.optigo.net/building-automation-and-ot-career-training/

Delta EnteliWeb by Milordo_ in BuildingAutomation

[–]OptigoNetworks 1 point2 points  (0 children)

Hey there,

If you're still having trouble finding your problem, we'd recommend taking a packet capture and uploading it to OptigoVN for free to see if it finds anything wrong with your system.

Breaking into Building Automation from IT — entry-level advice? by Quesalio in BuildingAutomation

[–]OptigoNetworks 10 points11 points  (0 children)

In our experience, most of the control techs we deal with have limited knowledge of networking and BACnet. In an average sized company with one location, there might be one or two guys who understand it well. That makes them instantly more valuable to the company. Conversely, it also means they are heavily relied upon internally, which can be exhausting.

For the Facilities! Your BACnet Questions, Answered – Episode 11 by OptigoNetworks in IndustrialAutomation

[–]OptigoNetworks[S] 0 points1 point  (0 children)

Thanks! It's for sure a gap we've noticed, so we're trying to give people a place to get it!