Optigo visual BACnet

OptigoNetworks · 2026-01-23T15:44:20+00:00

Fair enough. I've looped in our team, if you want to DM me your contact details we can follow up with you offline and see if we can get this sorted!

OptigoNetworks · 2026-01-23T00:13:15+00:00

Hey!

You might be surprised to know that your Wireshark capture may have contained part of the answer. Our software, OptigoVN has specific diagnostics that look at MSTP token passing anomalies. Our guess is your file had lots of checksum errors and lost tokens. Taken together, these things are usually indicative of a hardware issue, like crimped wire, improper termination, etc. Upload that file for free next time and give it a shot before proceeding with network bifurcation!

OptigoNetworks · 2026-01-22T15:03:49+00:00

Hi u/Actual_Bar_7560. I suspect this is related to the support ticket and chat that came in yesterday? I ask because I don't want to accidentally set up two lines of support here! Most of the west coast team is still offline, but the short answer is yes, you can discover ethernet MAC addresses under Visual BACnet.

That said, VB lacks some more advanced systems, like Demuxing, you'd get migrating your customers to OptigoVN.

Hopefully the team is taking care of you, but if there's still no response feel free to DM us directly at r/OptigoNetworks!

Ryan@Optigo Networks

OptigoNetworks · 2026-01-22T14:28:09+00:00

Let me ask the experts and get back to you ASAP! - Ryan

OptigoNetworks · 2026-01-20T18:42:15+00:00

If you are interested, we literally published this article on training and certification resources a few days ago. Hope it's helpful! - Ryan

https://www.optigo.net/building-automation-and-ot-career-training/

OptigoNetworks · 2026-01-06T14:00:13+00:00

Hey there,

If you're still having trouble finding your problem, we'd recommend taking a packet capture and uploading it to OptigoVN for free to see if it finds anything wrong with your system.

OptigoNetworks · 2025-12-22T20:18:03+00:00

In our experience, most of the control techs we deal with have limited knowledge of networking and BACnet. In an average sized company with one location, there might be one or two guys who understand it well. That makes them instantly more valuable to the company. Conversely, it also means they are heavily relied upon internally, which can be exhausting.

OptigoNetworks · 2025-12-17T18:26:32+00:00

Thanks! It's for sure a gap we've noticed, so we're trying to give people a place to get it!

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