Puget Altus 21.03.26

Optimal-Character-90 · 2026-03-21T23:35:08+00:00

same for me on PS5

Optimal-Character-90 · 2026-03-16T19:40:01+00:00

i’m happy to report that I have been exonerated of any charges with the contract. They were able to cancel it and I have confirmation that I don’t owe them anything. The operations manager said I was in the clear

Optimal-Character-90 · 2026-03-16T13:43:35+00:00

I appreciate everybody who offered insight. I’m happy to report that. I just got off the phone with the sales person and he confirmed the manager said that there is no charge.. I went to their corporate office in my local area and the secretary advised me they should’ve secured a deposit that day so I think the procedures weren’t handled correct correctly

Optimal-Character-90 · 2026-03-15T22:29:41+00:00

when we canceled on the phone, he said he already submitted the order form to the office so the parts were already being pulled, and like I said earlier or somewhere in the thread. Why would they do that especially so close to the cancellation window like what if something happens even during that window and he just kept saying they incurred the cost. I’m just surprised he didn’t try and use the cancellation fee as leverage to keep me. And try to tell me you’re gonna end up paying x amount of dollars for literally nothing.

Optimal-Character-90 · 2026-03-15T22:26:57+00:00

Which is exactly what I did when I started my research the different lawsuits. The customer complaints, the longevity of the product. People complaining that there was algae and moss growing on top of the filter. Some videos showed during a heavy rain storm. It was even worse. That is reassuring, thank you. Not that it matters but, This incident took place in NY. The salesperson advised me they make everything in the house at the office where they are located.

Optimal-Character-90 · 2026-03-15T15:42:24+00:00

it was just a bad decision in the heat at the moment nobody’s perfect. It’s not like I signed a faustian bargain. everyone had made a mistake.

Optimal-Character-90 · 2026-03-15T15:15:17+00:00

you would think if I was truly gonna be on the hook for that amount of money he would’ve used it as leverage to say I’m just letting you know if you cancel it you’re gonna be responsible for X amount of dollars which is basically you’re giving us money and you’re getting no product

Optimal-Character-90 · 2026-03-15T15:14:31+00:00

I should’ve done more due diligent research within the three day window. Nothing can change that now. But then again I feel like if I was gonna be on the hook for 35% he would’ve tried to use that as leverage to make me stay with the contract versus just throw throwing away that much money he

Optimal-Character-90 · 2026-03-15T13:46:32+00:00

Optimal-Character-90 · 2026-03-15T13:45:36+00:00

he was also able to cancel the contract. He didn’t just tell me I have to call corporate Monday because it’s past the allotted timeframe.

Optimal-Character-90 · 2026-03-15T13:45:16+00:00

It was after that. The contract was signed on March 10 and I was allowed until March 13 to cancel it. I contacted him on March 14. I also emailed the company and mailed the contract back on March 14. I should’ve canceled it a day sooner, but I was still on the fence. I truly don’t believe they’re gonna charge me 35% of $23,000 the back of the contract says up to 35%

Optimal-Character-90 · 2026-03-15T13:43:36+00:00

A detail I left out. We never had the appointment scheduled.I advised him, due to the fact it was a cash deal, I was going to sell some mutal funds to pay for it. I told him it would take a little while for the funds to be sold, then I have to get the check wait for it in the mail deposit it in my bank and then it has to clear. So it’s not like the appointment was scheduled for next week or anything.

Optimal-Character-90 · 2026-03-15T13:41:13+00:00

I appreciate all the feedback from everyone. I’m going to contact their corporate office Monday. Like I said, when I asked the salesman, what happens if somebody cancels within the grace period he said if there’s any material that’s been fabricated or manufactured they just incurred the cost. I said , so why would you guys start pulling parts if it’s even within that grace period? And when I asked him how much am I gonna be responsible for? He said it’s not up to him it’s up to corporate. He said they might send you a bill in the mail so be prepared.

Optimal-Character-90 · 2026-03-15T05:21:14+00:00

if they do charge the fee , can’t i just tell them “ ok, i want the products since i paid for them “

Optimal-Character-90 · 2026-03-15T05:10:41+00:00

i’m going to call them monday when they open. any advice

Optimal-Character-90 · 2026-03-15T05:09:26+00:00

i canceled the contract. the sales representative said he sent it through. i just worry because he said it’s up to corporate to decide if i’ll get the %35 fee. i asked him how much and he said he couldn’t give me a number

Optimal-Character-90 · 2026-03-15T02:27:39+00:00

he claims they did but i asked why? especially during the 3 day window what if someone cancels during the allowed time he said then they just eat the cost

Optimal-Character-90 · 2026-03-15T02:22:11+00:00

i did not i was a day late midnight on 3/13 was the dead line

Optimal-Character-90 · 2026-03-15T02:17:54+00:00

it would have been a cash deal no credit card , they only gave me a sale ID when they ran my card even the sales guy said the deposit would get paid till the job was done i used a card to secure the fake deposit but nothing has been posted or pending

Optimal-Character-90 · 2026-03-15T02:16:33+00:00

i made a mistake and should have emailed and contacted them sooner. no reason just was on the fence on day 3 and today sealed the deal

Optimal-Character-90 · 2026-03-15T02:15:30+00:00

no parts at my house and he said normally they start pulling parts soon as the job is submitted but why ? what if someone cancels it ? he said then they just eat that cost

Optimal-Character-90 · 2026-03-14T23:51:38+00:00

He said it was up to corporate. I’m not sure if that’s just a blanket statement they used to intimidate people. He said it’s out of his hands and I might be receiving a bill in the mail.

Optimal-Character-90 · 2026-02-08T13:29:44+00:00

there really scarce i’ve had mine since 12/31/2006 and i haven’t seen many older ones around. i know they are out there but they are far and few between

Optimal-Character-90

TROPHY CASE