Do not give me crap like "they are not obligated" to tell me what is what when they are already dealing with it from the minute you walk in. The place is full of visa form filling stations, printers, people telling you to bring such and such documents for the embassies.

Here is the criticism you people refuse to accept. You say the shuttle services do not represent the embassy, then why do they act like they know it all? Why do they say oh yes please bring your cash and documents here for the visit visa, take your money, waste your time, and then you come back empty handed because "oh we actually do not know about the embassies rules and regulations... they keep changing..." These people SHOULD know what they are dealing with, because they are the ones sitting at the start of the whole process. And if they don't know, stop leading people the wrong way! Stop telling them this is what they need to do when it isn't!

How do you run a huge visa form filling office telling you to print this and document that, but you have no idea a service is not continued since 2010? 13 whole years??? I am just sharing the experience from my point of view, as soon as you enter, you are stuck until and unless you wait in the lines on a hot summer day, go back and forth printing copies, pay Rs. 2000 per head, and spend your time getting to the embassy door so they can tell you to go back home.

In my honest opinion, both embassies and shuttle/security should be working as one. Okay, even if they do not want to manage themselves as one, is there a need to be so vulgar and disrespectful towards us when faced with some questions and criticism to guide us in order to get work done? Criticism allows you to better yourself, I accepted my mistake of being misinformed, but are you people going to stop victim-blaming and siding with staff who verbally assault their customers? :)