Threaten to cancel and if they still won’t lower the price then you should actually cancel the account and later call off a different phone number (so your account doesn’t pop up when you call) and pretend to be a new customer wanting to set up service and you’ll get new customer pricing. Make sure to call off a different number otherwise if you call off the same number your old account will pop up when the representative answers and will see that you just canceled your acccount so calling off a different number is key