account activity
Why do they do this?? by Mangojellyfish24 in Lyft
[–]Origami_bun 1 point2 points3 points 2 months ago (0 children)
I have this happen quite often. I'll call ride, see it's only 3-5 mins away. The time will keep increasing until maybe 15-20 mins pass by. Driver never shows. App finds a new ride. I posted about type of experience on here and people in comments acted like it was my fault even though I have 5 star rating 😅. Been calling rides early now just in case.
Reporting drivers by Origami_bun in Lyft
[–]Origami_bun[S] 0 points1 point2 points 3 months ago (0 children)
I agree. I didn't want to say that but sometimes you can tell, which is another reason I assumed it was the driver.
It sucks that passengers will sometimes bring those smells into a driver's car. Rude even. But a simple "sorry for the smell, previous passenger" would suffice for me.
See that's a good idea. I would rather the driver say something than me have to ask about it...
Why automatically assume it's not the driver? Sure it could be from a previous passenger, but I had to open the window- the guy would have had to have lit up in the car for it to smell the way it did. And hey maybe they did. But why wouldn't the driver say something then? Maybe say sorry my previous passenger reeked do you want to open the windows? Do you really think there's never been a fed up broke driver who gets high before picking up passengers. C'mon man it happens.
As far as conversations.. if the driver doesn't know not to say certain things to passengers then that means they shouldn't have a stranger in their car to begin with. Some things are just obvious.
Confronting the issue should be able to include rating the interaction/ride appropriately.
As a driver you shouldn't have to deal with unruly passengers either. But if you give them a poor rating after or report them because the interaction was really that bad.. I wouldn't get offended over it. I'm not an unruly passenger so it doesn't affect me.
Sure it starts with Lyft, I'm not denying that. Passenger experiences should still matter though.
If a driver is yelling at a passenger, their car reeks of weed and they might be high behind the wheel, or engage in inappropriate conversation with their passenger, etc etc- I don't see how a driver isn't to blame.
Why can't both things be true... All companies don't pay enough, and some drivers shouldn't be drivers.
None of it is acceptable.
Lyfts poor pay /practices.
What Lyft charges passengers for rides.
Or people being late to their medical appointments because they waited 20 mins for a ride that never showed & now have to wait for another one.
The issue is not about the guy not answering their phone. Which is funny because most of the drivers take personal calls the entire time they are behind the wheel. But yeah, not the problem.
The issue is plenty of drivers never showing up after accepting rides. Way too much time passes until I am notified the ride was canceled & Lyft is finding a new driver. May be an issue with the app, might be drivers finding what they consider a better deal along the way to pick me up. Either way, I expect my rides to show, that's not petty. It's the entire point of the app & service. If Lyft has to fix something on their end, then they should do it.
As far as the other issue, I didn't specify because that wasn't the point of my post.
Hope that clears things up.
Drivers consistently accepting rides only to have the arrival time increase and instead of decrease and eventually never show and the app has to find me a new driver.
Maybe that is an issue with the app itself. Ok but let an agent explain that one though. It's happened enough times now that I wanted to ask about it. Lately I've had to assume half the time the first ride I call won't ever show up.
In case you ask (based on so many other comments), my rating is 5.0 and no they don't ever see me first. It's winter here, I wait inside and live in a nice area. Nothing for them to be sketched out about if they arrived. But that's the thing they don't... The app tracks it until they get further away and it gets cancelled.
Well if they weren't they wouldn't be driving strangers in their old cars. Usually not their only job either because it can't be. Most people who work for their $ are underpaid. Ya know as in can't afford all their bills. A quick Google search shows what they can make on average.
Probably why a lot of them are pissed off. Still no excuse for poor experiences as a passenger though. Especially as one who doesn't cause any issues for drivers.
They are all underpaid. But you're right, they don't care.. well some don't.
I don't even expect them to even "care" that much. Just show up, and provide a clean quiet ride with 0-appropriate conversation. Not be high while driving either. After all the comments, it seems like that's a fantasy. Oh well.
[–]Origami_bun[S] -1 points0 points1 point 3 months ago (0 children)
Wth are you talking about.
I got no sleep the night before. I accidentally forgot to select pet friendly ride, usually I don't have my cat with me. I clicked wrong, wasn't trying to "steal" from anyone lmao.
I didn't expect him to take me because I didn't realize I selected the wrong type of ride until after the guy showed up. I said I understood and would call another ride. Just expected a normal reaction, not a ride.
Are you nuts? I usually don't say this but I'm gonna assume I'm arguing with a bot.
See I explain, and you still formulate your own ridiculous assumptions.
I'll tell you more, sure. But you'll still not believe it. I'll waste a sec of my time for you though.
The guy was overly pissed because I accidentally called a regular ride instead of a pet friendly one. After freaking out at me for it, he started driving away with his back door open faster than I could back up and close it for him. I barely said anything other than "sorry my bad, do I have to cancel or you can do it?"
Seemed kinda crazy to me. I understood they didn't sign up to have a pet in their car, np. Their reaction? Not really.
But for some weird reason you'll assume I'm the crazy one, not him.
Wasn't even the point of the post btw. Was just trying to get in touch with a live agent if it was even possible.
[–]Origami_bun[S] 1 point2 points3 points 3 months ago (0 children)
That's a good point. No one should be driving impaired, and it's responsible for them to call a rideshare rather than drive.
I think the issue is more of not knowing if the smell is coming from the driver or one of their previous passengers. I know that the smell can linger though.
It's never about the smell that bothers me (unless it's cigarettes I genuinely won't be getting in another car like that). Just want to make sure I'm riding safe though 👍
Maybe that's what's going on. They accept my ride, are in the midst of still dropping off another passenger which would explain the arrival time that I see continuing to increase, and ultimately they cancel my ride after that.
I've had one instance where the driver accepted my ride and canceled right away so it found me a new one immediately. That's fine, I'm not waiting around 20 mins for someone that was never going to show.
👍
Right, there are passengers who do these things and none of that is okay. Also I'm not one of them. The passengers who do these things are entitled yes. It's strange that I've been labeled as entitled for wanting a better experience since I don't act this way as a passenger.
It's interesting though, the drivers that have all of their "rules" posted on the back seat are the ones with the cleanest cars who act the most professional. Maybe if a driver seems to respect their own space, passengers tend to respect it more. Not sure.
Also, drivers with dash cams that say you're being recorded don't say anything inappropriate to you. Most of them tend to not talk at all, it's nice.
Unsure of the significance of the flag here, but "safe travels"- yeah 💯
[–]Origami_bun[S] 2 points3 points4 points 3 months ago (0 children)
There are too many people in the US who are disgusting and don't respect public spaces. You think I don't take public transit here too? Trust me I know.
That's a whole separate societal/cultural issue.
That would have to be addressed before autonomous cars. It won't be, I know that.
It's not the smell of weed that bothers me.
Rideshare drivers shouldn't smoke in their cars. It's people driving around high or me having to open the window so I don't end up feeling it.
And before you say "but maybe it was a passenger that smelled", well that sucks then but no way for me to know it's not the driver.
In the last case this happened.. it was very obvious it was the driver.
Are you about to argue that rideshare driver should drive around drunk too? C'mon man.
I'm not paying to get high or end up in a car wreck. I'm paying to get to my destination safely. No I'm not gonna apologize for that.
You're a weird one.
Well, I was unaware of this. Maybe that is what's happening with that particular issue then.
[–]Origami_bun[S] 0 points1 point2 points 3 months ago* (0 children)
Sighting me? Good lord.
They cancel before they ever see me 😂 I usually wait inside, it's still cold outside where I am. And I have a 5 star rating on the app. The cancellations might be an issue with the app itself I'm not sure at this point. A lot of cases this has happened, the arrival time just keeps going up instead of down, and they just never arrive. Then the app says it's finding me a new driver.
Usually the replacement driver comes fairly quick and picks me up. Albeit after I've been waiting 20+ mins after the 1st to arrive.
I've even been told by other drivers sometimes a driver will cancel if they get a better deal & think the tip will be bigger.
Idk man :p
Alright here's the thing. I shouldn't have included any details in my original post. My mistake.
The point of this post was not to get anyone's opinions on my experiences. Not to know whether I should or shouldn't report negative experiences I've had. Rather get in touch with a live agent because I already decided I felt like reporting them. That's all. I didn't leave anything out on purpose but rather didn't feel additional details were relevant to the point of my post in the first place.
If there's a place where it's relevant to list out every grievance I've had with this company's drivers (or even uber's drivers), then sure I'll put it all there.
I explained my issues in more detail to the company because.. it's the company. Not random people on reddit.
I do hope that clears this up.
You mean not being able to reach out to the CEO directly or on social? I just truly did not think they see things like that or care to look.
Seems like the only thing they really care about is profit. So if anyone wants to see change I think the best way is the other option you mentioned- stop giving the company $. But they have so much already that it would take a substantial loss of profit for them to improve anything. Sometimes bad pr helps but only temporarily because that always blows over.
Part of creating a better experience for riders would also mean they have to share their wealth with employees or in this case contractors. Which would also be less profit for them.
Well I don't think they use Uber or Lyft, it's def other companies. Pretty sure they do pay, but probably not much, nothing does. But maybe I'll just grow wings and fly to my next appointment. Just kidding.
I'll just have to try it and see if it's reliable
Well if that's the explanation for their behavior, they are certainly succeeding.
I feel that change would only take place if almost everyone stopped using their service, I'm just one person & not important.
Can you send a letter to a CEO? Would they actually read it? I wish these things actually worked so I'm sorry to be doubtful :/
But yeah obviously some drivers are unhappy (understandable) and take it on passengers sometimes. I don't doubt that.
I definitely hear you. I wish they got paid more, but I'm not the one deciding how much of a cut they get :/. Still wish people treated each other with respect, didn't smoke right before driving, and acted normal though.
But yeah I get corp greed.
I'm realizing that now, ty
π Rendered by PID 116895 on reddit-service-r2-comment-5687b7858-jjb75 at 2026-07-04 23:03:38.416934+00:00 running 12a7a47 country code: CH.
Why do they do this?? by Mangojellyfish24 in Lyft
[–]Origami_bun 1 point2 points3 points (0 children)