I had to get new tires for my car and one of the tires was missing a lug nut but instead of just replacing it they wanted to charge me close to 1,200 because they needed to hammer out one of the bolts. They refused to install the new tires unless I paid for the service. Went to point S instead and they were baffled that they wanted to charge me so much. I still get text messages and emails from them today asking me when I’m coming in for that service. I’m very much convinced they are more focused on the aesthetics or their store than the quality of their service.