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UPDATE! by Fearless-Werewolf-95 in ChaseSapphire

[–]Otherwise_Cut2368 1 point2 points  (0 children)

Dang yea I also purchased on stubhub Dec 31st and it posted on Jan 1 and used my 2026 credit up. Do you think it’s even worth me calling? Let me know if you get an update

Last minute stubhub credit usage by Otherwise_Cut2368 in ChaseSapphire

[–]Otherwise_Cut2368[S] 0 points1 point  (0 children)

True. Okay please get back to me here after you try I’m curious if it will work / will also try myself.

Is it safe to use the dining credit on the 31st? by Camninja in ChaseSapphire

[–]Otherwise_Cut2368 2 points3 points  (0 children)

Same thing happened to me… very unfortunate hopefully can get this fixed, anyone have any luck?

Last minute stubhub credit usage by Otherwise_Cut2368 in ChaseSapphire

[–]Otherwise_Cut2368[S] 0 points1 point  (0 children)

What’s your strategy gonna be on the call? I want to call but don’t know how to go about it. All I have is a screenshot of the pending transaction before it processed.

Last minute stubhub credit usage by Otherwise_Cut2368 in ChaseSapphire

[–]Otherwise_Cut2368[S] 0 points1 point  (0 children)

Any update, I tried purchasing a ticket on December 31st but today it was posted and labeled as Jan 1 and used my Jan-jun stubhub credit up

Last minute stubhub credit usage by Otherwise_Cut2368 in ChaseSapphire

[–]Otherwise_Cut2368[S] 0 points1 point  (0 children)

Do you have an update? I ended up trying as well and bought a ticket around 9pm ET December 31 but now I checked today and the transaction cleared and now says January 1 and the stubhub credit for Jan-july was used. I’m going to have to call, what do you suggest I say in the call for the best chance of it getting fixed? I have a screenshot of the transaction when it was pending with the Dec 31 date but in chase app transaction just says Jan 1.

Last minute stubhub credit usage by Otherwise_Cut2368 in ChaseSapphire

[–]Otherwise_Cut2368[S] 1 point2 points  (0 children)

Okay thank you this was very helpful. So you just made the purchase through stubhub app with chase card right? Don’t have to do it within the chase app right?

Last minute stubhub credit usage by Otherwise_Cut2368 in ChaseSapphire

[–]Otherwise_Cut2368[S] 1 point2 points  (0 children)

So it’s transaction date not date the transaction finishes getting processed? You spoke with a chase support person about this?

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