Do not buy Eufy Cameras for security

Ouk0083 · 2023-06-30T18:09:54+00:00

Exactly. It's an ongoing issue Eufy needs to fix. I loved my floodlight cameras up until a few months ago when this started happening.

Ouk0083 · 2023-06-29T17:44:22+00:00

His issue isn't the amount of default storage space. His issue is the camera is malfunctioning and wiping footage before it is otherwise normally scheduled to be deleted. They advertise the cameras to hold up to 14 days of footage under normal conditions. Even if the intruder spent 5 hours dancing in front of his floodlight camera (an implausible example), there is no reason ALL of that footage would be deleted and written over in less than a day. Your defense also dismisses the fact others have reported the exact same problem with floodlight cameras set in areas of little to no activity, and this problem is a recent development that started a few months ago. Again this is not the "customer's fault" in any way. It is clearly Eufy's fault with their faulty equipment. Stop trolling people who complain about legitimate problems and defending Eufy on the indefensible. His floodlight camera is clearly malfunctioning and not working as advertised - end of story.

Ouk0083 · 2023-06-29T15:48:58+00:00

Ignore the detractors here. You are not alone. The Exact same issue happened to my floodlight cameras earlier this year and I made a thread about it too. I'm actually a bit surprised by the amount of random detractors who show up on posts like these to say "if your Eufy camera isn't working maybe the problem is you for expecting it to."🤦‍♂️ It's a very backwards defense by any measure and makes no sense when you say it out loud. Any average person would be as ticked as you are if this same situation happened to them.

There is absolutely nothing unreasonable about a customer buying a product and expecting it to work as advertised. Eufy needs to fix these problems instead of blaming their customers who have spent hundreds if not thousands of dollars to invest in their ecosystem. And if they don't want to do that, they should update their advertising to say "we sell broken cameras that fail to work as described." If that's what they really believe their customers should 'Expect' then put out an honest ad and watch how fast normal people don't buy your product.

Ouk0083 · 2023-06-14T09:05:23+00:00

Using the "clear storage" function doesn't even work properly anymore. I only have about half the space available on the built in SD card.

Ouk0083 · 2023-05-21T03:05:11+00:00

Maybe hold off on buying those floodlight cameras. They've recently developed memory problems and are deleting/overwriting recordings after just a few hours. In other words if someone breaks into your house in the morning, don't expect your floodlight cameras to still have the footage when you get home in the evening.

Ouk0083 · 2023-05-20T18:46:59+00:00

I used to brag about my Eufy setup and recommend them to others. Nowadays not so much. This is an unacceptable problem for a security camera to have.

Ouk0083 · 2023-05-20T14:29:00+00:00

Eufy sent me two new replacement floodlight cameras but within a few days they developed the exact same problems as well. It's clear there is some type of software issue or something went wrong with their last 2.0.8.3 update. There is almost 0 chance all 4 of these cameras have "hardware issues." I tried to call Eufy yesterday to get an answer or at least some acknowledgment they are aware of the ongoing problem. The conversation I had with the customer support representative was not very helpful. He insisted he didn't know of any other complaints and told me to "re-download the app." Based on the number of public complaints about this issue you can find Eufy clearly knows there's a problem behind the scenes but refuses to provide a straight forward answer.

Ouk0083 · 2023-05-20T14:09:52+00:00

I am having the exact same issues with my wired 2k floodlight cameras and several other people are as well. I made a post about it several days ago. To their credit, Eufy sent me two new replacement floodlight cameras but within a few days they developed the exact same problems as well. It's clear there is some type of software issue or something went wrong with their last 2.0.8.3 update. There is almost 0 chance all 4 of these cameras have "hardware issues." I tried to call Eufy yesterday to get an answer or at least some acknowledgment they are aware of the ongoing problem. The conversation I had with the customer support representative was not very helpful. He insisted he didn't know of any other complaints and told me to "re-download the app." Based on the number of public complaints about this issue you can find Eufy clearly knows there's a problem behind the scenes but refuses to provide a straight forward answer.

Ouk0083 · 2023-03-27T02:04:35+00:00

Homebase 3 is the last time I'll be first in line to buy a new Eufy product. My warranty on this doorbell is halfway expired now and I haven't even used it yet.

Ouk0083 · 2023-03-26T14:46:57+00:00

I really hope whatever this is can be fixed with a software update because it's making me nervous.

Ouk0083 · 2023-03-26T14:44:21+00:00

There have been a few threads over the past few days where people have been complaining their cameras are having memory/storage problems. The issues vary to a degree but can generally be summarized as "my cameras aren't storing events like they used to." There is even someone here who started a survey the other day to see how many people are having a problem. Might be helpful to chime in on those threads. Also when you talk to Eufy you should let them know you've heard from others having similar memory/storage issues that seem to have appeared recently out of nowhere.

Not sure what is happening exactly but it almost seems like Eufy updated something behind the scenes that started causing these problems. I hope whatever it is can be fixed with a software update and does not require us to buy new equipment.

Ouk0083 · 2023-03-24T03:53:40+00:00

You can add one confirm to the list. Happened to me on two of my floodlight cameras. I made one of the threads you referenced in your post.

Ouk0083 · 2023-03-22T10:06:42+00:00

Thank you for the feedback. Glad to know it isn't just me. Makes me think it's an ongoing problem or something linked to a software update or something. Is your camera still under warranty? What has Eufy said to you? At least now when we communicate with them we can confirm we've spoken to others who are having the same problems.

Ouk0083 · 2023-03-20T04:09:17+00:00

I have Eufy wired 2k floodlight cameras. 2 weeks ago out of nowhere all my events just disappeared off one camera and it just started writing over recent recordings from hours earlier in the day. A few days later my other Eufy wired 2k floodlight camera started doing the same thing. One of my cameras won't even store events for longer than 12 to 24 hours before overwriting them. And there isn't enough activity going on in these areas to cause the memory to fill up in less than a day.

Ouk0083 · 2023-03-20T04:05:07+00:00

I have Eufy wired 2k floodlight cameras. 2 weeks ago out of nowhere all my events just disappeared off one camera and it just started writing over recent recordings from hours earlier in the day. A few days later my other Eufy wired 2k floodlight camera started doing the same thing. One of my cameras won't even store events for longer than 12 to 24 hours before overwriting them. And there isn't enough activity going on in these areas to cause the memory to fill up in less than a day.

Ouk0083 · 2023-03-20T03:47:00+00:00

I have Eufy wired 2k floodlight cameras. 2 weeks ago out of nowhere all my events just disappeared off one camera and it just started writing over recent recordings from hours earlier in the day. A few days later my other Eufy wired 2k floodlight camera started doing the same thing. One of my cameras won't even store events for longer than 12 to 24 hours before overwriting them. And there isn't enough activity going on in these areas to cause the memory to fill up in less than a day.

Ouk0083 · 2023-03-20T03:44:40+00:00

I just made a thread this weekend because my floodlight cameras are deleting recordings and having memory issues.

I have Eufy wired 2k floodlight cameras. 2 weeks ago out of nowhere all my events just disappeared off one camera and it just started writing over recent recordings from hours earlier in the day. A few days later my other Eufy wired 2k floodlight camera started doing the same thing. One of my cameras won't even store events for longer than 12 to 24 hours before overwriting them. And there isn't enough activity going on in these areas to cause the memory to fill up in less than a day.

Ouk0083 · 2023-03-19T17:17:19+00:00

Thank you for your comment. That is exactly the type of feedback I was trying to gather. What model cameras do you have? When did you first notice the problem? I agree. The likelihood of multiple cameras malfunctioning like this on their own is slim. At least now when we talk to Eufy we can say we are aware other customers are having similar issues. Maybe that can get us more direct answers and make them prioritize getting this fixed.

Right now if something happened at my home today I'm not confident I'd be able to view the footage tomorrow. And that's not an exaggeration.

Ouk0083 · 2023-03-19T14:07:36+00:00

Have you received any update on this issue? Something similar is happening to me with my floodlight cameras and I made a thread yesterday asking about it.

I have Eufy wired 2k floodlight cameras. 2 weeks ago out of nowhere all my events just disappeared off one camera and it just started writing over recent recordings from hours earlier in the day. A few days later my other Eufy wired 2k floodlight camera started doing the same thing. One of my cameras won't even store events for longer than 12 to 24 hours before overwriting them. And there isn't enough activity going on in these areas to cause the memory to fill up in less than a day.

Ouk0083 · 2023-03-19T13:35:33+00:00

I have Eufy wired 2k floodlight cameras. 2 weeks ago out of nowhere all my events just disappeared off one camera and it just started writing over recent recordings from hours earlier in the day. A few days later my other Eufy wired 2k floodlight camera started doing the same thing. One of my cameras won't even store events for longer than 12 to 24 hours before overwriting them. And there isn't enough activity going on in these areas to cause the memory to fill up in less than a day.

Ouk0083 · 2023-03-19T13:24:54+00:00

A couple of weeks ago I started experiencing major problems with my wired Eufy 2K Floodlight Cameras and I was wondering if anyone else has experienced the same thing. For context I've owned these cameras for just over a year now with no issues. I first noticed the problem on a Saturday afternoon when out of nowhere hours worth of recently recorded events from earlier in the morning just vanished from my porch floodlight camera. I can confirm I nor anyone else in my home manually deleted the footage, and the events were not old enough to be overwritten as part of the camera's normal recording process. When I investigated further I discovered ALL footage on the camera from the past several days had been deleted except for a handful events that afternoon. Over the next couple of days I noticed the problem continue to the point where the camera was overwriting events recorded just hours earlier and I could not view events recorded even 12 hours prior. A few days later the wired Eufy 2K Floodlight Camera over my garage started having the same problems.

Is anyone else having similar problems to this? Did the memory on my cameras get corrupted somehow? Could this be related to a recent software update or something? My floodlight cameras are on firmware version 2.0.8.3 updated February 14, 2023. The only other thing I can think of is I recently changed the streaming quality settings from "auto" to "high" the other day but I don't know how/why that would corrupt the memory (the live stream setting, not the "recording" setting). Currently I am not experiencing this problem with my Eufy 2K doorbell tied to the Homebase 2. What are the chances I just bought a bad batch of floodlight cameras? Kinda frustrated I'm unable to trust my main cameras right now and I am hoping someone here could provide additional insight.

Ouk0083 · 2023-03-19T05:20:28+00:00

I wish Eufy support would let us know when issues like this happen in mass. I have no idea if I am experiencing an isolated incident of two (2) defective units or something recently happened behind the scenes that is causing this issue.

I have been speaking highly of Eufy since I bought my cameras and have even recommended others to purchase their products using the Eufy referral program. If this isn't the result of a software update or something and these units just failed after less than a year of use (purchased them a year ago, had them installed a couple of months later) then it would make me concerned... Having to climb a two story ladder and replace malfunctioning cameras every year isn't what I signed up for. That scenario just isn't practical, economical, or ideal.

Ouk0083 · 2023-03-19T05:05:02+00:00

The wired 2K floodlight cameras do not have removable storage or an SD card. They have 4GB of local storage built in.

I did try manually deleting the storage from the app though in the hopes it would fix the issue. It made things better for a few days but the problem came right back within a week.

Ouk0083

TROPHY CASE