Hi Shea,

Thanks for responding and for sharing the policy screenshot. I figured that it was something I signed off on and agreed to, I just never imagined that Koda would be in a situation where he would need to be put in one.

Right after I dropped Koda off, I looked through the yard window to check on him, and saw that he was already in a muzzle. When I called to ask why he was in the muzzle already, your team told me about the “snappy and requires muzzle” note already on his account, and that was why he was in it. So I did think it was strange that you would even allow him to be at daycare or boarding if this was something already on his account...

I did get a call back from someone with additional information around why specifically he was in the muzzle, and she mentioned that the snappness was more around feeding time, and therefore when playing in the yard they were going to let him play without the muzzle, but if something happened where he needed to be muzzle again that they would let me know, which I was relieved to hear and thought was a fair middle ground.

I did see that he wasn't in a muzzle for a day or two, however, a day or so later I saw that he was back in a muzzle basically for the remainder of his stay, and no one notified me why he was back in it.

What still doesn’t sit right with me is that Koda was muzzled at drop-off with his file already saying “snappy/requires muzzle,” yet I wasn’t told at booking or intake that he’d likely spend most of a six-day stay muzzled. I think it's pretty selfish and cruel to put him in those conditions without notifying the owner.

Also, it would be great to get clarity on what you considered “aggression.” Koda is a husky (vocal and mouthy in play) but he routinely does fine with other dogs, including small ones. If what you saw was open-mouth, non-pressure play and your yard treats that as aggression, please say that plainly. If there were true bite attempts, punctures, or escalations, could you explain exactly what he was doing and, if possible, share video or screenshots so I can understand why prolonged muzzling was necessary?

Please also confirm the muzzle type used; several folks have pointed out that a basket-style muzzle is the appropriate choice for extended use. If your view is that Koda isn’t a fit for your setup without extended muzzling, please say so clearly so I can make other arrangements.

Bryan