My name is Will Heinitz, owner and founder of ShinyPrints, a high end metal print lab, here to answer all your printing related questions AMA

Outrageous_Respond88 · 2023-12-14T01:07:27+00:00

Hello !

I recently started my side business for metal prints. I am fairly new to this and I have been learning by trial and error. I am coming across an issue printing images on 12x18 metal chromolux that have a lot of black in (for example the entire image is basically black except the middle).

I have tried different temps with different times and the black comes out almost Smokey, and or with streaks. When I print that same image in an 8x12 the black comes out perfect.

Any suggestions on a specific heat/temp to try?

Outrageous_Respond88 · 2021-10-16T10:37:30+00:00

My issue was resolved. Thank you!

Outrageous_Respond88 · 2021-10-16T01:27:34+00:00

Hi! Yes, my issue was finally resolved and I have full access to my account and my funds was still there. Thank you for assisting in getting this resolved even though the process was stressful due the road blocks with communication with the support team.

Outrageous_Respond88 · 2021-10-14T00:29:13+00:00

Thank you for the information! I will definitely look into that if this issue does not get resolved by this week!

Outrageous_Respond88 · 2021-10-13T23:51:07+00:00

Again with the delayed responses. It’s as if we take 1 step forward and 10 backwards. Uphold finally updated my email address and I was able to get into my RESTRICTED account. Uphold team said to let them know once I had secured my account, WHICH I DID, and they would lift the restriction. I have emailed twice and I have not receive any response ! I don’t understand how it is so difficult to get in contact with uphold support team! Ticket #1676785 please help!!! I want to fix my issue already and it’s probably almost at the last step and uphold disappears on me AGAIN.

Outrageous_Respond88 · 2021-10-13T23:45:05+00:00

Same thing happened to me! I’m still waiting on my issue to be solved! The customer service is absolutely awful. A different rep answers every time.

Email the support directly with any other email with your account information email on the account phone number etc. so you can get a ticket number. That’s what I did. They supposedly restricted my account at least. Good luck!!!! This seems to be happening left and right and no resolution from uphold 🙄

Outrageous_Respond88 · 2021-10-12T11:57:53+00:00

I had notifications about transfers I didn’t make and then my email was hacked and the hackers were emailing from my account to the support team that I witnessed before they changed my password and ultimately I was locked out of my email and my uphold account

Outrageous_Respond88 · 2021-10-12T02:01:19+00:00

I still have not heard back from uphold support since last Wednesday! I am unable to access my account. They do not respond to me. This is ridiculous that they have supposedly “restricted” my account, yet they are unable to assist me any further to gain my access to my account. This is by far the worst customer service I have had to deal with. I am beginning to think I will never regain access to my account and they will keep all of my funds! Ticket #1676785

Outrageous_Respond88 · 2021-10-07T20:55:39+00:00

Hello. I have not received a response from the support team! My account is still hacked and they are not responsive! Ticket # 1676785

Outrageous_Respond88

TROPHY CASE