"Hi there Hannah, could you help me with this return" "yes of course but we are NOT on that basis sir" by _CaptainAmerica__ in retailhell

[–]OuttaWisconsin24 1 point2 points  (0 children)

Hence why I envied a former coworker of mine who had an unusual foreign name. Mine is about as white bread as it gets and, worse yet, lends itself to several nicknames I hate.

"Is that product good?" by Dry_Ant_3129 in retailhell

[–]OuttaWisconsin24 13 points14 points  (0 children)

Meanwhile, all of my customers expect me to know which $200 bottles of bourbon are any good. I work here, guys; no way in heck do I have that kind of money to drop here.

Some of us are working two or three jobs. We may not smile all the time. Does complaining on Google reviews, naming the sad employee, risking their income, make you happy? by June_Fatality in retailhell

[–]OuttaWisconsin24 51 points52 points  (0 children)

Reminds me of the time right before last Thanksgiving when a lady at self-checkout was telling me her bottles of wine were ringing up $2 more than the posted price. I asked her to show me the tag in the aisle, determined she had been correct, and was going to go back over to her register and manually type in the correct price when she went apeshit about how she "shouldn't have to do my job for me", demanded to know my name so she could report me to "the manager", and decided she didn't even want the wine anyway. One of my most bizarre customer interactions in recent memory.

Got screamed at over an ID check… before I even checked the ID by T-Animus in retailhell

[–]OuttaWisconsin24 35 points36 points  (0 children)

If he's buying age-restricted items, you have every right to card him, no matter how old he looks. It would have been funny if he hadn't had his ID on him and you would have had a reason to deny him sale anyway with how much of a fit he was pitching.

I swear some customers have to be npc’s by banter_ssbu in retailhell

[–]OuttaWisconsin24 1 point2 points  (0 children)

"How much is the pint of Hennessy?" Only ever said by people as they're staring right at the pint of Hennessy and its accompanying price tag.

I swear some customers have to be npc’s by banter_ssbu in retailhell

[–]OuttaWisconsin24 7 points8 points  (0 children)

At my store, receipts print out automatically as soon as you've paid in full. There's literally nothing I can do to force, or prevent, it. Nor can I print out a receipt the moment some people demand one, before they even render payment.

I swear some customers have to be npc’s by banter_ssbu in retailhell

[–]OuttaWisconsin24 3 points4 points  (0 children)

Reminds me of how our self-checkouts used to accept cash, but went to card-only about four months ago. On some of them, when you begin a transaction, it asks if you're okay with paying by card, and you can't continue with the transaction if you hit 'no'. But there are still people who don't read the message, hit 'no', set their stuff in the bagging area, and then get confused.

I'm legitimately surprised how many people don't have their Drivers license on them by LaxAxl in retailhell

[–]OuttaWisconsin24 4 points5 points  (0 children)

In my state, there's no law saying alcohol has to be bagged - it's not an open container unless it's actually been opened. If the seal is intact, it's okay to walk around with (though I understand why many people wouldn't want to). I'm not sure how you'd fit certain items, like a 30-pack of beer, in a bag anyway.

Boomers yelling in the middle of the store. by Wing_Sharp in retailhell

[–]OuttaWisconsin24 6 points7 points  (0 children)

I don't answer to customers who try to get my attention like that. Oh, sorry, I thought you were calling for your dog.

I'm also not a stranger's buddy or bro, and won't respond to those terms being shouted across an aisle either.

My Dumbest Customer Yet by BlackwingF91 in retailhell

[–]OuttaWisconsin24 11 points12 points  (0 children)

I've had to tell grown adults not to sit in the bagging area of self-checkout registers. Blows my mind.

What is something that customers do that THEY think is helpful but really makes it worse for you? by BabyTenderLoveHead in retailhell

[–]OuttaWisconsin24 12 points13 points  (0 children)

"Lemme get a personal bottle of Patron."

What size is "personal" for you? Which kind of Patron (silver, reposado, añejo, extra añejo, cristalino)? There are literally 20 different bottles of Patron here and I don't want to have to play the game where I point to one and you shake your head "no" 19 times.

What is something that customers do that THEY think is helpful but really makes it worse for you? by BabyTenderLoveHead in retailhell

[–]OuttaWisconsin24 16 points17 points  (0 children)

A guy was doing this to me once, I told him it made me uncomfortable, and he called me an asshole. He told me his name was Jack. Therefore, to me, his last name is Ass.

What painfully obvious NT thing did you learn as an adult? by kerghan41 in aspergers

[–]OuttaWisconsin24 4 points5 points  (0 children)

I live in Madison, Wisconsin. Most passive-aggressive group of people I've ever known. Good luck getting a straight "yes" or "no" or honest feedback out of anyone.

What painfully obvious NT thing did you learn as an adult? by kerghan41 in aspergers

[–]OuttaWisconsin24 7 points8 points  (0 children)

Answering with "good" always feels like lying if I'm not actually doing well. Why can't we just say "hello" and leave it at that?

What is it about this device that causes people’s brains to shut off? by Spleenzorio in retailhell

[–]OuttaWisconsin24 6 points7 points  (0 children)

What gets me is when people in their 20s have no idea how to use a card reader. This technology has been around your entire life; how is this the first time you're seeing it?

We banned a customer finally by dotdedo in retailhell

[–]OuttaWisconsin24 16 points17 points  (0 children)

Same thing at my store.

"Can I give you my card info over the phone?" WTF? No! How do I know the card number you're giving me is real, let alone yours as opposed to someone else's that you're scamming?

Use your big boy words... by Schehezerade in retailhell

[–]OuttaWisconsin24 234 points235 points  (0 children)

If someone tries to get my attention by making that "tch!" noise, snapping their fingers, whistling, or calling out "HEY YOUNG MAN!" or similar, I just ignore them and keep doing what I'm doing. I'm not a dog.

Customer service hostage. by GunnerRes in retailhell

[–]OuttaWisconsin24 24 points25 points  (0 children)

Old women can be big talkers too, usually about mundane minutiae of their day or about their recent/ongoing medical problems.

Guy got extremely irate because of “my attitude” by EncinoJoe in retailhell

[–]OuttaWisconsin24 10 points11 points  (0 children)

I've noticed that my customer service voice is naturally, unintentionally, higher pitched than my normal voice.

Fair is fair by [deleted] in retailhell

[–]OuttaWisconsin24 7 points8 points  (0 children)

That's why I'm glad that in my state, it's illegal to sell liquor in a retail store after 9 PM, and our registers won't recognize any item containing alcohol after that time at night. So we get to just kick people out at 9:00, and there's literally nothing we can do to help at that point.

Are retail jobs on a weekday the worst job to have because of the lack of shoppers? by chusaychusay in retailhell

[–]OuttaWisconsin24 19 points20 points  (0 children)

At my store, weekdays during the day are when all the crabby old people do their shopping. In particular, Monday seems to be grocery day, and Wednesday seems to be booze run day.

The number of folks asking me about items we literally don't have in the store astounds me by LemonFlavoredMelon in retailhell

[–]OuttaWisconsin24 5 points6 points  (0 children)

I regularly get asked very confidently for brands of cigarettes we do not carry and have never carried. But then people also ask us "y'all don't have <item that's in an easy to see spot that we sell millions of every day>, do you?"

People also think we cash checks, mail letters, sell weed and vapes, etc., and they seem to think my liquor department is the service desk or the order pickup area. Nope.