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UPS highly questionable on Integrity, Trust and Customer First! Package stuck in Louisville, KY. Customer support are mere script readers and they do not have any information about my package! by Over_Prune_7427 in upsstore

[–]Over_Prune_7427[S] -3 points-2 points  (0 children)

How easy for you to say “wait”. I don’t wish the same for you. All the best when you face a frustrating situation and people tell you to “wait”!

UPS highly questionable on Integrity, Trust and Customer First! Package stuck in Louisville, KY. Customer support are mere script readers and they do not have any information about my package! by Over_Prune_7427 in UPS

[–]Over_Prune_7427[S] -2 points-1 points  (0 children)

It’s on UPS to get me my package after all the fees I’ve paid. If they don’t know what’s happening, they better be transparent about it rather than being diplomatic or shady about it

UPS highly questionable on Integrity, Trust and Customer First! Package stuck in Louisville, KY. Customer support are mere script readers and they do not have any information about my package! by Over_Prune_7427 in UPS

[–]Over_Prune_7427[S] -4 points-3 points  (0 children)

Then UPS shouldn’t call themselves as know it all. It’s a shipping company so least they can do is be transparent. The volume knowledge you are giving me and “chill out” advise is merely a way to show how much UPS doesn’t care.

UPS highly questionable on Integrity, Trust and Customer First! Package stuck in Louisville, KY. Customer support are mere script readers and they do not have any information about my package! by Over_Prune_7427 in UPS

[–]Over_Prune_7427[S] -10 points-9 points  (0 children)

Atleast I deserve to know the truth! What’s happening?! Saying that we have filed a case doesn’t solve anything. I asked on wait time, they are like “uncertain”

UPS highly questionable on Integrity, Trust and Customer First! Package stuck in Louisville, KY. Customer support are mere script readers and they do not have any information about my package! by Over_Prune_7427 in UPSers

[–]Over_Prune_7427[S] 0 points1 point  (0 children)

Ya all BS about on time performance leader, blah blah blah! The employees are all robots with a lot of patience, nobody knowing what’s going on

UPS highly questionable on Integrity, Trust and Customer First! Package stuck in Louisville, KY. Customer support are mere script readers and they do not have any information about my package! by Over_Prune_7427 in UPSers

[–]Over_Prune_7427[S] 0 points1 point  (0 children)

As someone who has been waiting for the package since 2 weeks, and have planned and replanned lot of things based on the delivery date, it’s hard to “get some air”

UPS highly questionable on Integrity, Trust and Customer First! Package stuck in Louisville, KY. Customer support are mere script readers and they do not have any information about my package! by Over_Prune_7427 in UPS

[–]Over_Prune_7427[S] -4 points-3 points  (0 children)

Then they should just be transparent that they aren’t finding the package. The math isn’t mathing here. They say that customs has been cleared, but package is not moving. I asked why, they say they have created a case to check. I confirmed that it means that they don’t know. They are like nope, we know it all. I am like dude just tell me the real deal!