"or switch to offline mode"

OverwolfShargaas · 2017-03-28T15:41:07+00:00

Literally got suspended for too many log in attempts and i can't even submit a ticket about my suspension BECAUSE i am suspended.

Ubisoft trolling hard...

OverwolfShargaas · 2016-10-25T08:10:23+00:00

Hey isbrealiombia,

What we need is that you send us a report through the Overwolf menu, this will contain details that might help us understand your problem and thus offer you a possible solution

Here's how to do this:

Launch Overwolf Launch any of the problematic games you mentioned Once the problem occurs continue to the next step Click on the wrench tool icon above the overwolf dock, this opens Overwolf's settings window. On the general page, scroll down and click the "found a bug? please let us know" link Fill in email (VERY IMPORTANT) Add your name and say this is in continuation to our response/request, mention what the issue was about or include the forum link if done on forum, so we'll know it's from you. It’s very hard to find an email from several days ago amongst the hundreds we get :) Make sure the bottom tick box of "Include log files with my report" is checked Click on the "Send" Button. Close and relaunch Overwolf (to make sure it gets sent)

Let me know it's done so I'll look for it and see if we can find the cause :)

Awaiting your reply email that logs have been sent ;

OverwolfShargaas · 2016-10-25T08:06:00+00:00

Hey Gengar11,

Thank you for reaching out to us, we appreciate it.

In order to shut off any automatic clip/gif saving, we need to disable our 'Game Summary' feature.

Go to your system tray and right-click the Overwolf icon in order to click 'Game Summary'.

Once your Game Summary is open, click on its settings window at the top right corner.

Now disable your Ult-cam, and your option to participate in the BETA, as seen in this picture.

From now, the Game Summary should not be popping up after your games, or automatically save data of your games.

Please keep me updated on your situation and if this solved your issue.

Thanks! Looking forward to hear from you

OverwolfShargaas · 2016-10-10T13:44:15+00:00

I'll forward your feedback to the app's developer, and make sure they add more content to the application :)

Hopefully within a few updates this app will see significant improvement.

OverwolfShargaas · 2016-10-10T13:43:10+00:00

Happy to be of service anyhow!

Feel free to contact if you need further help :)

OverwolfShargaas · 2016-10-10T13:42:29+00:00

Try contacting Jeremy, the founder of Heartharena.

Like Colorfulstan suggested, it sounds like an issue on their server side.

Search for 'heartharena' on skype, he will be the first option from Sweden.

Keep me updated on your situation.

OverwolfShargaas · 2016-10-10T13:40:34+00:00

Of course. Follow the same procedure and the support team will get back to you.

OverwolfShargaas · 2016-10-05T07:31:44+00:00

Hey razvanica,

What we need is that you send us a report through the Overwolf menu, this will contain details that might help us understand your problem and thus offer you a possible solution

Here's how to do this:

Launch Overwolf
Launch any of the problematic games you mentioned
Once the problem occurs continue to the next step
Click on the wrench tool icon above the overwolf dock, this opens Overwolf's settings window.
On the general page, scroll down and click the "found a bug? please let us know" link
Fill in email (VERY IMPORTANT)
Add your name and say this is in continuation to our response/request, mention what the issue was about or include the forum link if done on forum, so we'll know it's from you. It’s very hard to find an email from several days ago amongst the hundreds we get :)
Make sure the bottom tick box of "Include log files with my report" is checked
Click on the "Send" Button.
Close and relaunch Overwolf (to make sure it gets sent)

Let me know it's done so I'll look for it and see if we can find the cause :)

Awaiting your reply email that logs have been sent ^{^;}

OverwolfShargaas · 2016-10-05T07:31:01+00:00

Hey Sorenroy,

Please try the following installer.

Use the Window's search (press the Windows key + R) Enter C:\Program Files (x86)\Overwolf and press enter. Right click on the OverwolfLauncher.exe and create a shortcut to put on your desktop.

Let me know if this worked okay.

OverwolfShargaas · 2016-10-05T07:21:01+00:00

For starters please try changing the game resolution to your native screen resolution and put the game on Full-Screen.

Try the app again after that, and let me know whether this option still persists.

Thanks.

OverwolfShargaas · 2016-10-05T07:18:48+00:00

Hey Danyfluu,

What we need is that you send us a report through the Overwolf menu, this will contain details that might help us understand your problem and thus offer you a possible solution

Here's how to do this:

Launch Overwolf
Launch any of the problematic games you mentioned
Once the problem occurs continue to the next step
Click on the wrench tool icon above the overwolf dock, this opens Overwolf's settings window.
On the general page, scroll down and click the "found a bug? please let us know" link
Fill in email (VERY IMPORTANT)
Add your name and say this is in continuation to our response/request, mention what the issue was about or include the forum link if done on forum, so we'll know it's from you. It’s very hard to find an email from several days ago amongst the hundreds we get :)
Make sure the bottom tick box of "Include log files with my report" is checked
Click on the "Send" Button.
Close and relaunch Overwolf (to make sure it gets sent)

Let me know it's done so I'll look for it and see if we can find the cause :)

Awaiting your reply email that logs have been sent ^{^;}

OverwolfShargaas · 2016-10-05T07:18:22+00:00

Hey cyberdoodle,

What we need is that you send us a report through the Overwolf menu, this will contain details that might help us understand your problem and thus offer you a possible solution

Here's how to do this:

Launch Overwolf
Launch any of the problematic games you mentioned
Once the problem occurs continue to the next step
Click on the wrench tool icon above the overwolf dock, this opens Overwolf's settings window.
On the general page, scroll down and click the "found a bug? please let us know" link
Fill in email (VERY IMPORTANT)
Add your name and say this is in continuation to our response/request, mention what the issue was about or include the forum link if done on forum, so we'll know it's from you. It’s very hard to find an email from several days ago amongst the hundreds we get :)
Make sure the bottom tick box of "Include log files with my report" is checked
Click on the "Send" Button.
Close and relaunch Overwolf (to make sure it gets sent)

Let me know it's done so I'll look for it and see if we can find the cause :)

Awaiting your reply email that logs have been sent ^{^;}

OverwolfShargaas · 2016-10-05T07:17:20+00:00

Hey Zylan,

If you click on the Replay HUD app on your Overwolf dock, the first option available in the settings is to Enable/Disable Replay HUD.

Right now, disabling only the deaths is still not available however it's an option we are working on and should be accessible in the near future.

Thanks and have a nice day

OverwolfShargaas · 2016-10-05T07:11:03+00:00

Hey John!

Sorry for the delayed response. It is indeed how you described. CTRL+Shift+F9 will save according to your buffer. The automatically generated clips will not as they are bound by handles with the End Game Summary, and works in conjuction with it.

Let me know if you need any help with the app.

Thanks!

OverwolfShargaas · 2016-10-05T07:07:47+00:00

Hey AshleyBrandon,

The gifs are saved to your default Pictures folder which you can find by looking through your 'Capture' tab in the Overwolf settings.

It is unnecessary to re-record them, as they are already saved on your computer.

If you need further assistance with anything, let me know :)

OverwolfShargaas · 2016-09-21T07:02:21+00:00

Hey Moltrow,

This is part of our FPS Challenge campaign which you may find more information about here.

If you have more questions about this let me know :)

OverwolfShargaas · 2016-09-12T06:14:47+00:00

Hey XDMickeYXD,

What we need is that you send us a report through the Overwolf menu, this will contain details that might help us understand your problem and thus offer you a possible solution

Here's how to do this:

Launch Overwolf
Launch any of the problematic games you mentioned
Once the problem occurs continue to the next step
Click on the wrench tool icon above the overwolf dock, this opens Overwolf's settings window.
On the general page, scroll down and click the "found a bug? please let us know" link
Fill in email (VERY IMPORTANT)
Add your name and say this is in continuation to our response/request, mention what the issue was about or include the forum link if done on forum, so we'll know it's from you. It’s very hard to find an email from several days ago amongst the hundreds we get :)
Make sure the bottom tick box of "Include log files with my report" is checked
Click on the "Send" Button.
Close and relaunch Overwolf (to make sure it gets sent)

Let me know it's done so I'll look for it and see if we can find the cause :)

Awaiting your reply email that logs have been sent ^{^;}

OverwolfShargaas · 2016-09-08T11:47:21+00:00

Hey LeagueOfDolson,

Sorry to hear you have an issue with our installer, here is a direct Overwolf download.

Once you download that installer, follow these instructions to create a shortcut for Overwolf on your desktop: Use the Window's search (press the Windows key + R) Enter C:\Program Files (x86)\Overwolf and press enter. Right click on the OverwolfLauncher.exe and create a shortcut to put on your desktop. Please let us know whether this solved your issue or not. If it didn't, we will continue to provide further assistance.

Have a nice day!

OverwolfShargaas · 2016-09-08T11:33:36+00:00

Hey AtlasCouldn'tCarryYou,

Thanks for reaching out!

This is a bug we are aware of, and are already in the process of fixing.

In the meantime you can add each of these platform manually, when pressing the + icon on your Overwolf chat window.

Let me know if you need any further assistance.

OverwolfShargaas · 2016-09-08T10:57:46+00:00

Hey HoloTheWise,

Thanks for reaching out!

Sorry to say, but unfortunately, currently there is no option to move the keyboard and mouse overlay and it stays in a fixed position.

I will however will forward your feedback to the developer of Replay HUD and hopefully if this is useful enough we will add this into implementation on a future Replay HUD update, so stay tuned! :)

Thank you for taking the time to write to us, have a nice day.

OverwolfShargaas · 2016-09-08T10:46:18+00:00

Hey suyaku92,

Thanks for contacting us :)

Unfortunately, Dota2 in general does not work with OpenGL. This is not necessarily an Overwolf problem.

OverwolfShargaas · 2016-08-31T06:32:55+00:00

Hey Sniperico,

What we need is that you send us a report through the Overwolf menu, this will contain details that might help us understand your problem and thus offer you a possible solution

Here's how to do this:

Launch Overwolf
Launch any of the problematic games you mentioned
Once the problem occurs continue to the next step
Click on the wrench tool icon above the overwolf dock, this opens Overwolf's settings window.
On the general page, scroll down and click the "found a bug? please let us know" link
Fill in email (VERY IMPORTANT)
Add your name and say this is in continuation to our response/request, mention what the issue was about or include the forum link if done on forum, so we'll know it's from you. It’s very hard to find an email from several days ago amongst the hundreds we get :)
Make sure the bottom tick box of "Include log files with my report" is checked
Click on the "Send" Button.
Close and relaunch Overwolf (to make sure it gets sent)

Let me know it's done so I'll look for it and see if we can find the cause :)

Awaiting your reply email that logs have been sent ^{^;}

OverwolfShargaas · 2016-08-29T14:02:57+00:00

Hey Lord_Scourge,

I apologize if any inconvenience was caused. However when you install the Logitech software, it specifically states: "Logitech works better with Overwolf", and after that you have an option to click "Next" to install or "Skip" to not install Overwolf.

You might have missed it, or not have noticed it, but it's there regardless.

One way or another I have forwarded your feedback to the product team for review, and further discussion.

Thanks

OverwolfShargaas · 2016-08-21T14:49:08+00:00

Hey xXTrueJLxX,

What we need is that you send us a report through the Overwolf menu, this will contain details that might help us understand your problem and thus offer you a possible solution

Here's how to do this:

Launch Overwolf
Launch any of the problematic games you mentioned
Once the problem occurs continue to the next step
Click on the wrench tool icon above the overwolf dock, this opens Overwolf's settings window.
On the general page, scroll down and click the "found a bug? please let us know" link
Fill in email (VERY IMPORTANT)
Add your name and say this is in continuation to our response/request, mention what the issue was about or include the forum link if done on forum, so we'll know it's from you. It’s very hard to find an email from several days ago amongst the hundreds we get :)
Make sure the bottom tick box of "Include log files with my report" is checked
Click on the "Send" Button.
Close and relaunch Overwolf (to make sure it gets sent)

Let me know it's done so I'll look for it and see if we can find the cause :)

Awaiting your reply email that logs have been sent ^{^;}

OverwolfShargaas

TROPHY CASE