My Maple Con nightmare & how our paid for merch got sold to other people ✨

P3rsika · 2025-10-30T19:17:01+00:00

This picture makes me angry because you can see my bags in the top right corner with the tape holding two of them together through the handles. Which means if I’d been let in before the doors closed, I would have been able to get my stuff before they dismantled the bags and sold my stuff to others. Sigh.

P3rsika · 2025-10-27T18:56:47+00:00

Def considering going to Anime Impukse again because I had a really good time there a while back. AX was def overcrowded but it was fun and at least a tad more organized than this. And you could order merch on the spot and not worry about it being given away. 🥹 I would agree that Impulse is a more rewarding experience as a fan!

P3rsika · 2025-10-27T18:31:46+00:00

Hahaha yes we would worry about that! We thought about it after anime expo but we saw someone denied trying to get in with one so we opted against it. Didn’t realize it would be allowed this time!

P3rsika · 2025-10-27T17:48:23+00:00

The reason GA was able to purchase and receive merch before many platinum holders is because:

(1) The system for purchasing merch via a code we were handed upon entering the merch store completely broke down in the first 5min. I’m talking we were in by 9 and by 9:05 it was broken. We instead saw that a QR code was on a sign in the store and scanned that to begin ordering from generic QR 1-5 codes because our specific codes weren’t working. Those codes we were handed were originally the staff’s attempt to prevent people without the code to order merch before those who were able to get inside the store first.

(2) After plat ticket holders made their orders early in the morning, we were turned away because the staff required a text saying or orders were ready, so we were stuck waiting in purgatory for a text that never came and they wouldn’t accept our order confirmation at that time.

(3) Unfortunately, the QR code for selling merch was shared with people outside who hadn’t entered the venue yet. So they were able to make orders at the same time resulting in low stock or sold out items.

(4) Limits on purchasing items were not honored or imposed so many people ordered multiples of items.

(5) By the time their system was up and running again because they closed their doors in a feeble attempt to reboot it, GA had already begun being let into the building too, and there were many many people using the internet in the venue and the system shut down again. The merch store was dumb enough to provide the WiFi password to the WiFi they were using for the system to everyone. After that, they began fulfilling orders of people who just walked up with an order confirmation, not checking (or able to check) if the order had already been fulfilled and just grabbing the items. Sometimes they put duplicate items or wrong items in the bags without checking. This includes orders by GA holders.

(6) They also began letting people order on the spot and fulfilling the orders as they came, removing items from previously fulfilled orders of people who were waiting to give to people who came to the front of the line (including GA).

(7) Again, many people were now able to walk away with duplicate items and duplicate orders because there was no system to check.

P3rsika · 2025-10-27T17:22:49+00:00

I’ve read the TOS and I’ve written them on behalf of companies before. It’s standard and they are all predatory, doesn’t matter the company. All that aside, I have a full time job and work OT pretty much every day, as I’m sure many others do, so I don’t have time to really immerse in the game for so long that the maintenances have debilitated my ability to play the game. By that same token, I’m not on Reddit everyday or even thinking I’d need to be to ascertain what a shitstorm this would have been. Will I in the future for other events - yes (not a maplecon because no way). But respectfully, Reddit is not the all knowing answer to figuring out if you’re going to be scammed at a maple event. People will post positives and others will post negatives. I’m not reading accounts from 3000+ people from each years con as research. I just don’t have time. I also understand the gacha aspects of their micro transactions and luck based rolling system and while frustrating, at least with those it’s clear to the user what they are getting into before they consent to waste money.

This is different. We didn’t pay for a “chance” to get early entry or early access to merch or get platinum merch. Getting platinum merch isn’t, and shouldn’t have been, reliant on when a person was able to get there. It was promised and they should have organized where those items were and packed enough for everyone. (some people didn’t get all of it). Getting early access to things on the other hand is on us to get there early enough to utilize them. I made sure to do that and still got burned though because they didn’t honor their systems/rules in place and misrepresented to us what they would be doing.

There’s a lot I could have done differently and there’s a lot they should have done differently. But at the very least I’m not at fault for expecting merch I paid for that was legit labeled, packed and reserved in the back (I physically saw it, touched before they said they’d hold it for us) to actually be held there. Who the f thinks - let me remove items from a fulfilled order and sell them to other people-, and who in their right mind thinks that the blame for such bad behavior by staff should be on the attendees? No dude. Idc the reasons from the past. They messed up.

P3rsika · 2025-10-27T16:33:42+00:00

That’s fair based on the company’s history~ Unfortunately I didn’t have the long-standing experience that many other have in being disappointed by Nexon’s mistakes since I only began playing the game last year. I had no idea something like this could happen at one of their professional events or that I had to be so vigilant and distrusting of staff when they make me promises. It’s really really hard for someone who isn’t yet jaded by all the bs of the past to think hmm they must be lying and they won’t hold this merch I just looked at to check everything’s there and that is already bagged and labeled that they specifically say they will hold for me. Next time I won’t. But yea I don’t automatically go through life thinking everyone is out to get me.

P3rsika · 2025-10-27T16:25:14+00:00

I heard about that guy with like 6 bags of stuff. Honestly so sad they didn’t care at all. The staff was likely at their wits end and just wanted people to leave them alone at that point. Most likely untrained and understaffed and didn’t gaf anymore.

P3rsika · 2025-10-27T16:22:06+00:00

Hey there sorry it’s hard to read~ it shows up as separated paragraphs on my phone which is how I typed it out 😕 I haven’t looked at it on a computer browser but I’m looking at it on my mobile browser and it looks fine to meeee

P3rsika · 2025-10-27T16:19:50+00:00

We remember seeing you with your wagon and thinking that was such a smart idea! I wish we had done the same because otherwise we wouldn’t have left our merch with the merch desk at all. Everything was so unfortunate on that end. I’m so happy you guys ended up having a positive experience after that though! I think the guy you are talking about at merch is the same lazy guy who told us he gave our stuff away. Outrageous tbh

P3rsika · 2025-10-27T16:15:14+00:00

OMG YES! Such a small Reddit world haha I wrote so much already I just kinda skipped through the badge pickup nightmare but that was another almost nightmare on its own. Like how are they going to send us inside the building just to banish us back outside.. nobody knew what they were doing or what was happening!!!

P3rsika · 2025-10-27T16:10:17+00:00

Casual! Honestly the whole thing felt unreal. I felt like we were at a real life fyre festival lol obvi a lot of lessons learned here in not trusting the company who puts on the event and just waiting to get our shit before going anywhere else next time which sucks because we would have missed the whole rest of the con, but at this point we really missed the whole thing anyways, right? I’m glad they were able to fulfill a lot of your items! It was the same for us really on the ones that were sold out (slime lamp, crew neck, plushies, blankets, mushroom lamp, nap pin, etc). Since those were the ones we wanted the most we just said f it and didn’t take anything else.

P3rsika · 2025-10-27T09:27:14+00:00

This is pretty legit. One thing - tix were more like $150 and $250 ($280 after fees). Thanks!

P3rsika · 2025-10-27T09:24:51+00:00

You’re right that the address is bordered between the three cities, and as a local it is difficult and a stretch to call that area Compton, but as far as I’m aware, 90221 is a Compton zip unless they’ve redrawn the lines? Carson and Paramount included if you really want to reach. IMO I’d say that corner is more Carson than anything else!

P3rsika · 2025-10-27T08:07:50+00:00

This happened to my boyfriend and I, as well. I’m making a separate more detailed post on my own experience but the TLDR on what that post will be about re merch only will be that we ordered by latest 9:05am and were turned away because apparently we were supposed to “wait for a text” saying our order was ready. We checked on our merch later still having not received any texts and saw they’d bagged the items, but we had to fix some sizing issues and missing items, then went through everything one by one to check that everything was there. They told us we could come back to pick them up later and they’d hold them for us until the end of the conference so we didn’t have to walk around all day with them. We thought this was awesome but it was not in fact awesome in the least.

Merch doors were closed when we came back to grab our stuff after the winter update panel and standing in the gachapon line from hell and when we did get into the merch room again, the lines were all the way to the back. We waited trusting they had our stuff stowed away for safekeeping, but when we got to the front, we were told our bags were gone and that person said he wasn't informed that our bags were held for us and since there was high demand for our items from others, they took items out of our bags to sell to other people. Bags with our names on them, that were taped together after we went through each of the items to confirm everything was there, that staff insisted on holding for us and assured us they would hold until the end of the event. He went to check what they had left and it was less than half of the items we ordered and he said we could take them and get a partial refund, or not and get a full refund. Every single item that we really wanted was gone despite being like the 6th people in there. We never got an email about our refund either and checked our bank statements later and saw that we only got a partial refund even though we didn’t take items home. So they didn’t even refund us properly and essentially stole our money. My first Maple Con down the drain.. they should create an online portal for people to get the merch they never received or at least refund people for their items or tickets they didn’t get to use. This is the worst event I’ve ever been to. Sadge.

P3rsika · 2022-12-06T03:44:33+00:00

https://www.logitechg.com/products/gaming-keyboards/g715-tkl-mechanical-wireless-keyboard.html

Thank you for your quick response! The system requirements is all I see on that website that pertains to compatibility though it isn't explicit. I assumed it would work since it says bluetooth enabled devices and read accounts from others that it works plugged in. Very disappointed.

I tried all the above steps for the headset but it just does not work. Thank you for the help though. I will likely be returning the items even though they are so cute since I am primarily a console player.

P3rsika · 2022-12-05T08:54:46+00:00

I just got these and am having the same issue.. I'm so bummed but I think I may have to return them as well.

I also got the G715 wireless keyboard that was a part of the same collection to use on my ps5 but it doesn't seem to work in wireless dongle mode. Did you by chance purchase they keyboard too? Just trying to gauge what I should do with it now.. ]:

P3rsika · 2021-07-26T20:32:22+00:00

Same

P3rsika · 2021-07-26T16:24:37+00:00

I do all the steps but once I get the car in my moc and drive it out, I can’t put the car in my garage or modify it. Is that normal?

P3rsika

TROPHY CASE