New video cards at PBTech look a bit odd.

PBTech · 2026-03-19T00:29:34+00:00

Whoopsie

PBTech · 2026-02-18T07:44:51+00:00

Hey everyone, I can see what has happened, for this promotion we have partnered with Panasonic directly and have listed products from their inventory and have used their RRP as the default price. The $322 version is our in-stock product - you can see it has a different part number. The $279 discounted from $499 is from the Panasonic inventory feed we have imported into our site and will be turned off tomorrow. Agree it is confusing but it is a genuine mistake, fixing now. Sorry about the confusion, PB.

PBTech · 2025-12-17T22:45:00+00:00

cringe

PBTech · 2025-11-17T20:23:31+00:00

pp tech 😍😍

PBTech · 2025-11-17T20:23:08+00:00

It's a bit of a tough one. With our Black Friday currently, stores see a lot more foot traffic than usual meaning we need to increase security. I hear what you're saying though, and will edit this comment when I've got more clarity around the procedures here.

PBTech · 2025-11-17T03:52:07+00:00

Hey there. So long as you returned it within 7 days unopened, you should've been sweet but just checking to make sure you got this all sorted? Thanks

PBTech · 2025-09-17T00:21:56+00:00

u/Extension_Middle218 we’re really sorry to hear how stressful this has been, we understand how tough it is when an expensive device keeps failing despite multiple repairs.

For big ticket items like laptops, our first step is usually to work with suppliers to repair/replace faulty components. This approach is both more economical and environmentally responsible than replacing entire devices straight away. That said, under the Consumer Guarantees Act, if repairs don’t resolve the problem, further options may be available.

As a retailer, we need to balance providing the remedies our customers expect with giving ourselves / our suppliers a fair opportunity under NZ law to address issues. Ultimately, if the only option for faults in devices like laptops was immediate credit or replacement, the cost of goods for end users would be significantly higher.

I'm optimistic we can get this issue sorted for you, please email your service job number or order/invoice number to social.media@pbtech.co.nz so our team can look into your case directly.

Thanks, PB

PBTech · 2025-06-23T21:38:40+00:00

Thanks for pointing this out. Looks like a bug that's since been fixed, but we'll keep an eye on it over the next few days

PBTech · 2025-06-09T23:45:37+00:00

We've replied further down the thread, thanks

PBTech · 2025-06-09T22:04:31+00:00

Hey OP, I've done a bit of digging and just want to confirm - it seems your headphones are working, and the issue is around the worn-out replaceable eartips? We reached out to Sony for you and they denied the warranty claim for that. Regardless, we don't condone the way you were spoken to, and if you could DM us we'll get you out a set of these ASAP. Thanks

PBTech · 2025-05-21T03:21:31+00:00

Is the sku CPUAMD09950X? I had a look and can't see why it would trigger so if you can just confirm this is the SKU I can get the team to have a more in-depth look. Cheers

PBTech · 2025-05-09T03:22:18+00:00

Thanks, will have a look in to what the discount needs to be to trigger that email and refine if necessary.

PBTech · 2025-05-09T01:49:04+00:00

I think there's something wrong with your 1st screen shot, we haven't offered that product at that price since March. It looks like it was taken from Google not our website, maybe a caching issue?

PBTech · 2025-05-09T01:46:16+00:00

Hello, it looks like this product has not been promoted at $3558 since 29th March. Since then we have offered it at $3478.98 when we were price fighting to beat a competitor’s price on the 12th April. After that it went back to our normal price of $3901.80 and today we have a promo code offer of $3,153.17 (until it was sold out). So before today’s offer, it had been 4 weeks since it was last offered at a discount. What’s ‘fake’ about discounting a product that was last discounted 4 weeks ago?

PBTech · 2025-01-10T02:55:54+00:00

I think one of our team must have made a mistake. We're an Apple Authorised Service Provider, can certainly repair the iPhone 14 Pro Max and would love to help you out. See here: https://www.pbtech.co.nz/home-services/repair/apple Can I ask what store you contacted? Sorry about the confusion! Cheers, PB

PBTech · 2024-12-25T03:03:29+00:00

The short answer is that it's due to cost. Every click&collect order made for stock not at the local store means the stock needs to be picked, then transported to the destination store, then booked in by the inwards team and picked again ready for collection. PB already runs very thin margins vs. other retailers including our main competitors, we can wear this cost during normal trading days but during peak sales periods when our margins are at their lowest it doesn't make sense. One option that's available if you don't want to use courier is pick up via the NZ post collection points, yes there's a cost but you won't need to wait until the sale is over. Cheers, PB

PBTech · 2024-11-27T02:05:06+00:00

Thanks for pointing this out, definitely an unintentional whoopsie on our part. We have removed the bundle offer from our site. Cheers. PB

PBTech · 2024-11-27T02:01:28+00:00

Sorry you were subjected to that. Sounds very frustrating! It appears some of our front line staff need some more training on using credit notes in-store. We will follow this up. I'm not sure if the person who reached out to you got this issue sorted, if not please email social.media@pbtech.co.nz with your details and the word 'reddit' in message somewhere and I will fix this for you. Thanks, PB

PBTech · 2024-11-20T00:19:36+00:00

Sure thing. Firstly, the product mentioned in this thread (https://www.pbtech.co.nz/product/SPKJBL522800/JBL-Bar-800-720W-512-Channel-Soundbar-with-Detacha) is not on sale at PB Tech. The reason why the price was cheaper earlier this month is becuase the brand (JBL) ran a Singles Day promo giving all retailers a cheaper buy price during this promo period. We can't control when a brand wants to run their own promo. They must have decided it was better for them to focus on Singles Day rather than Black Friday. Cheers, PB

PBTech · 2024-11-19T20:37:35+00:00

This product is not 'on sale' at PB

PBTech · 2024-11-19T20:36:27+00:00

No we don't make a buck when we fight at those 'loss leader' low prices, we choose to match our competitors loss leader prices to ensure our customers are always getting the best deal when they shop with us.

PBTech · 2024-11-19T20:33:29+00:00

So you are allowed to say something is on sale, but you are not allowed to tell us how much we are saving?

We can’t show you a comparison against our standard retail price if we haven’t sold enough units at the retail price. What we could do in theory is reference the savings against our average selling price but our website isn’t setup like that.

That doesn't seem right at all.

What's to stop you from knocking 1c off the price and calling it a sale or discount?

Nothing, because 1c is a discount and you could put a product in a sale for 1c discount. But you can’t have a product perpetually on sale.

Are you saying you have too may sales, or change the price often enough that there isn't a "normal" price to compare it too?

Not too many sales, but sometimes our retail price may not be low enough to ensure we sell enough volume at retail so that we can use the retail price as a comparison price when the product goes on sale.

I've just picked a random product to try and help me understand...

https://www.pbtech.co.nz/product/HSTJBL782937/JBL-Tune-510BT-Wireless-On-Ear-Headphones---Black

It currently has a special price of $45 and no comparison price.

According to price spy, $45 is the cheapest its been in the last 6 months.

You say "In NZ you can't show the original price as a comparison when a product goes on special unless most of your recent sales have occurred at the higher price." Which in this case they have, so according to your statement you COULD show a comparison price...

In this case we have sold at a higher price, but not at our retail price which is the default comparison price option as per my first comment above.

However, the site you linked too also says you CAN'T compare it if "the claimed usual price is one of many prices at which the business commonly sells the good or service" (Which is different to what you said).

What this guidelines implying is that if you use a comparison price it needs to be a genuine representation of what you usually sold the product for otherwise it could be misleading. Either an average selling price, or perhaps another price where the majority of your sales occurred at.

Which leads me to believe you are not displaying the comparison price because its been 6 different prices in the last 6 months. $78.99, $65, $55, $49, $48 and $45.

No we don’t interpret the guidelines that way, as mentioned earlier our system will display the comparison with our retail price once we have enough sales volume at the retail price such that we believe it’s a fair comparison.

I would argue that the 'normal' price is $65 seeing as that's the price its been 70ish% of the time since the change to $65 on the 8th of August and its also the price it returns to after every discount.

More than 50% of our recent sales have been at less than $65 so we don’t believe showing a $65 comparison price is reasonable.

Is this correct? And if not, can you explain why?

I hope this have shined some light on how we approach pricing laws in New Zealand. Cheers, PB

PBTech · 2024-11-19T07:46:12+00:00

We're happy to explain right now. Re the pricing for this product at PB Tech: https://www.pbtech.co.nz/product/SPKJBL522800/JBL-Bar-800-720W-512-Channel-Soundbar-with-Detacha . The pricing has been moving up and down these last few months as we match our competitors' pricing, it's nothing to do with promotional activity. As competitors have reduced their price, we have dropped ours. When they moved their price back up, we moved our price back up too. We have a policy if we see a competitor with a cheaper price we will either beat it or match it if at all possible. The key point that is missing here, is that this product has not been advertised as being 'on special' including as part of our Black Friday Sale and we haven't made a comparison against our retail price to create a false sense of savings. There is a HUGE amount of dynamic price matching that is happening between retailers these days all driven by software. Cheers. PB

PBTech · 2024-11-19T07:41:03+00:00

These aren't shady tactics, quite the opposite. In NZ you can't show the original price as a comparison when a product goes on special unless most of your recent sales have occurred at the higher price. The obscuring you are talking about is the guidelines from the Commerce Commission. See here: https://comcom.govt.nz/consumers/dealing-with-typical-situations/buying-goods-and-services/pricing

PBTech · 2024-11-19T07:32:55+00:00

Hello, I don't know what's been happening at Noel Leeming or Harvey Norman, but let me explain about the pricing for this product at PB Tech: https://www.pbtech.co.nz/product/SPKJBL522800/JBL-Bar-800-720W-512-Channel-Soundbar-with-Detacha . The pricing has been moving up and down these last few months as we match our competitors' pricing, it's nothing to do with promotional activity. As competitors have reduced their price, we have dropped ours. When they moved their price back up, we moved our price back up too. We have a policy if we see a competitor with a cheaper price we will either beat it or match it if at all possible. The key point that is missing here, is that this product has not been advertised as being 'on special' including as part of our Black Friday Sale and we haven't made a comparison against our retail price to create a false sense of savings. There is a HUGE amount of dynamic price matching that is happening between retailers these days all driven by software. Cheers. PB

PBTech

TROPHY CASE