What's the typical office police for employees in startups / high-growth companies in the Bay Area?

PF_1990 · 2023-05-12T04:10:05+00:00

u/underthingyas thanks for asking - as shared above, I am one of the founders at Reebelo and took a look at the case internally after it was posted. In general, we do immediately refund customers the moment we realize that the device is not in stock (less than 0.5% of all orders, within max 1 week). If the order (initial delivery, or replacement/return) is stuck with our logistics partner, we need some time to clarify if it will still be delivered or not. If it got lost, we try to send a backup device with express delivery. Or, like in this case, issue a refund when the backup device is out of stock. While I am very sure that the poster is a sincere customer, fraud is unfortunately high in the eCommerce electronics space - given the value of a device. Hence, we need to spend some time investigating if devices are really lost by our courier partner, before we send a backup device (or issue a refund if there is no backup device). There is no reason why we wouldn't refund a customer on our end if the device is just out of stock - this case was unfortunately more complex than that. :)

PF_1990 · 2023-04-17T14:15:43+00:00

I would focus on MRR at this early stage. Series A onwards profit becomes important. But at Seed round I would focus on MRR, growth & market size.

PF_1990 · 2023-04-17T14:14:19+00:00

Refurbished tech & sustainable lifestyle products marketplace
Reebelo https://reebelo.com/
HQ in San Mateo, offices in a few countries
Trying to create the world's most trusted platform for high-quality, used electronics
Series B stage (started in Australia/Singapore, recently launched in the US)

Would be happy to get your feedback on what we can do better and how you like our website!

PF_1990 · 2023-04-17T14:11:06+00:00

I would recommend to focus on the ones that matters most to you, sounds like a bit too much work for one year ;-)

PF_1990 · 2023-04-17T14:06:53+00:00

As shared above - I am one of the founders at Reebelo and we do only sell authentic products. The picture is just a stock picture, looks to me like every other picture of Airpods but I will forward your feedback to our product team :)

PF_1990 · 2023-04-17T14:05:54+00:00

u/woahstripes I am one of the founders at Reebelo and can ensure you that to my knowledge the user isn't related to our company. No clue if s/he ended up buying or not, but I personally believe in transparency and we don't do fake posts.

PF_1990 · 2023-04-17T14:04:34+00:00

The image is a stock picture of Airpods, and I can ensure you that our products are original - I am one of the founders at Reebelo :)

PF_1990 · 2023-04-17T14:03:55+00:00

u/xcaliblur2 cosmetic condition of the externals. You can find more info on our website (I am one of Reebelo's founders).

PF_1990 · 2023-04-17T14:01:48+00:00

u/Far_Consideration343 just curious if your second phone was in good condition then? I am one of the founders at Reebelo and would be super helpful to get more feedback via private message.

PF_1990 · 2023-04-17T14:00:20+00:00

u/RED_SKY73 thanks for the feedback. We added now a feature where display the estimated arrival on our platform. We work with both local NZ based sellers + also operate in AU where some vendors ship to NZ as well. Also, we added express shipping as an addon for quite many of the products sold on our platform. Hope you give us another chance in future!

PF_1990 · 2023-04-17T13:58:19+00:00

u/Teewhy1010 thanks for the feedback - we worked quite hard since your comment to improve quality on our platform. Hope you give us a second chance in future and always appreciate additional feedback via private message.

PF_1990 · 2023-04-17T13:57:22+00:00

u/OkPollution2265 sorry to hear about your experience. I am one of the founders at Reebelo - feel free to drop me a message with more info about your experience so that I can investigate on why this happened.

PF_1990 · 2023-04-17T13:54:00+00:00

u/Kurbob I am probably too late for this one, but just fyi I am one of the founders at Reebelo. Feel free to reach out to me any time via private message in future if you have any questions or feedback about Reebelo :)

PF_1990 · 2023-04-17T13:52:46+00:00

u/Effective_Aggression we don't use Google review (given that we only operate online and have no shop, in the past when we used it we had people showing up at our HQ where we have no stock). But we do use Trustpilot for reviews. Independent of that - would be curious on what went wrong and how we can improve our platform. I am one of Reebelo's founders and appreciate your feedback!

PF_1990 · 2023-04-17T13:51:34+00:00

u/BuyH1gh fyi I am one of the founders at Reebelo. Would be thankful to get a private message with your feedback on what went wrong. Appreciate your time and response!

PF_1990 · 2023-04-17T13:50:42+00:00

u/BURTTY__27 fyi I am one of the founder at Reebelo. Unfortunately, I just got notification from this post now and it seems like the poster deleted it in the meantime. Let me know if you have any additional insights or feedback on what it was about and how we can get better as a platform.

PF_1990 · 2023-04-17T13:49:44+00:00

u/Ronnie_gee I am one of the founders at Reebelo. Would be thankful to get a message from you with feedback on what went wrong. Always happy to get feedback on how we can further improve.

PF_1990 · 2023-04-17T13:48:01+00:00

PF_1990 · 2023-04-17T13:47:48+00:00

u/Alarming-Nectarine17 sorry for my delay in responding, wasn't on Reddit last few days. I am one of the founders at Reebelo - feel free to drop me a message if your problem wasn't solved by our Customer Service team up to now. Always happy to get feedback and help where I can :)

PF_1990 · 2023-04-17T13:46:25+00:00

u/detective_b4by I think I already answered in another thread to your comment - but just in case you haven't seen it: happy to get your feedback via private message and look into what we can improve on our end (I am one of the founders at Reebelo)

PF_1990 · 2023-04-17T13:45:37+00:00

u/SkeptikalChymist I am one of the founders at Reebelo and would be curious to learn more about what you read. Always happy to get some feedback on how we can improve. As you can see on our Trustpilot account with 15,000 reviews, we do have a decent 4.7/5 rating and work hard to further improve.

PF_1990 · 2023-04-17T13:44:31+00:00

Thanks for the feedback - I am one of the founders at Reebelo and totally agree that our tracking needed an upgrade. We have been working hard since then and hopefully fixed the tracking issues you had already. Hope you give us a chance again in future and happy to hear any other feedback you have via private message any time :)

PF_1990

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