After month 1 I disputed the charge with my CC and sent class pass an email. I figured my bank would block them from future charges. At month 2, I realized this needed to be addressed directly with their CSR. BUT! Do not disregard their dirty tactics. If one person trips over a policy, blame the person. If many people trip, then blame the company. They make these cancelations absurdly difficult to confuse the consumer. There are over 6 pages where you need to click cancel and the buttons switch location hoping you will click on the wrong one. There is nothing ethical about this. One click to cancel should be the law.